Both TalkTalk and Virgin Media have been named by readers in The Times's second annual 'Scrooge of the Year competition':
Another company making a repeat appearance in our list is TalkTalk, which attracted most nominations for a home-services company. One reader, J.S.D, wrote: “It promised so much, yet delivered so little. The customer service department gives no service.
The complaints department does not handle complaints. Its broadband internet access does not give internet access... new customers get no custom.”
Meanwhile Virgin Media took some flak for offering better deals to new rather than loyal customers.
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