SaaS Remains In The Spotlight For 95 Per Cent Of Firms
A survey conducted by Gartner shows that 95 per cent of firms are planning to sustain or increase their use of SaaS.
The majority of businesses questioned, said that they were looking to leverage SaaS in a variety of areas including: email, financial management, sales force automation, customer service and expense management.
Sharon Mertz, Gartner's research director stated: "SaaS applications clearly are no longer seen as a new deployment model by our survey base, with almost half of those surveyed affirming use of SaaS applications in their business for more than three years.
"A key survey finding was that more enterprises are renegotiating contracts for greater functionality, additional users and improved financial terms. Thirty per cent of respondents said that they had renegotiated their SaaS contracts before the end of the initial term."
The study also showed that most firms did not have any policies in place to monitor the evaluation and use of SaaS.
Only 39 per cent of the 270 IT and business professionals surveyed said that such a practice had been implemented in their operations. This marks an increase of just 1 per cent from 2008 results.
A few weeks ago, Gartner announced it's prediction that IT spending will increase by 5.3 per cent this year, with IT services to grow 5.7 per cent.
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