Sadly VirginMedia still hasn't responded to the message we sent enquiring about the speed and latency (lag) problems on their broadband ADSL service. Indeed new complaints are continuing to emerge this week, which marks nearly a months worth of problems.
Though it's not all bad news because the ISP's service status page has at least been acknowledging the issues for over a week now, coincidentally appearing on the very afternoon of our initial news item:
"At present we are experiencing difficulties with the Virgin.net Broadband service. We are trying to resolve the problem as soon as possible and we apologise for any inconvenience caused."
Sadly no update has been issued since 19th October 2007, while customers contacting the providers support department will find little in the way of constructive reply.
Several people report being told that the problems should be fixed "before Christmas", while others are of the belief that Virgin may have introduced a new form of 'Traffic Management' onto their ADSL platform.
Either way the anger continues to roll in with many complaining of speeds in the 200 to 100Kbps (0.2 to 0.1Mbps) category, which is often a far cry from the several Megabits they had initially received, to say the least. We will continue to chase Virgin for a response.
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