Satellite ISP Tariam Downed by Non-Payment Issue

The Cheltenham-based broadband satellite ISP, Tariam, which has continued to suffer from service and support problems since August (news), could have collapsed. Several customer reports and one from a rival, Worldwide Comms (Orbit Research), suggest that the provider has been unable to pay some of its bills and caused suppliers to pull the plug.

One reader alleges that Tariam has had "8 or so CCJ's against them this year so far" and were now "subject to a winding up petition". Unfortunately our attempts to contact Tariam have gone unanswered, which is apparently a common problem for customers too. Further details can be found in THIS topic on our forum.

Additional allegations have claimed that SkyLogic, one of Tariams suppliers, cancelled their distributorship deal at the end of October due to non-payment. Partial confirmation of this surfaced yesterday when Mark Bennett, Director of Business Development at Worldwide Comms, went on record to inform us of the following developments:

"If you have had a Tariam Satellite Internet Service, using a Linkstar terminal I can assure you it has been disconnected. Eutelsat Skylogic, the satellite operator, have terminated Tariams distribution agreement due to non-payment of satellite bandwidth, and hence disconnected all services to end users.

If your Tariam service was "homenet" using TooWay technology, this also has been terminated by the operator of that service for the same non-payment issues. We have even had customers approach us who have paid a large initiat deposit, and paid for satellite terminals and installation for which they have received nothing," said Bennett.

ISPreview understands that several customers recently paid well over £1,000 for a service that they cannot receive, which is enough to cause anybody a great deal of anger and stress. However, Worldwide Comms has offered to connect Tariam's ex-customers "at no extra cost". Another rival, Micronet, have also offered their assistance.

Sadly UK satellite Internet providers operate in an increasingly niche sector of the market, a sector which has already been pushed back by land-line broadband services and is now also facing pressures from growing Mobile Broadband and wireless alternatives. Add into that the current recession and making money suddenly becomes very difficult.

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