UK ISP Eclipse Internet (KCOM) has launched an ‘Expert Advice’ service on its website that allows businesses to seek guidance on the best broadband and hosting services for their needs.
With a click of the mouse, visitors to the site who want to know more about a particular product or service can start a ‘live chat’ with a member of Eclipse’s sales team:
Mark Thomas of Eclipse commented, "Many small businesses want to buy broadband and other internet services online because of the convenience and cost benefits it offers.
However, they sometimes need further information about the benefits of services such as managed server hosting before deciding which is the right product for them.
Our online Expert Advice service provides valuable assistance to these customers, answering their questions immediately, without the need for them to make a phone call or send an email."
In addition to asking questions via live chat, the Expert Advice service also lets website visitors send an email or request a phone call from a member of Eclipse’s customer service team.
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