Leeds-based ISP 186k, which owns and runs several smaller providers (e.g. EzeeDSL, EFH Broadband etc.), has moved its end user customer service from India back to the United Kingdom. This will also create several hundred new jobs over the next three years in Northern Ireland.
The move, which was technically already announced by Belfast-based ISP Firenet during the start of January this year (news), is aimed at improving 186k's response times and service levels by telephone, web and email:
Dominic Marrocco, internet entrepreneur and owner of 186k said: "We are very excited about our new end-user customer support. It will prove to be vital for our new converged product ranges coming out in 2008.
Many lessons in the sector have been learned in 2007. The market is evolving with support becoming king and speed his chariot! We continue to grow at a huge rate with several new acquisitions lined up."
186k has grown rapidly over the last few years, thanks to an aggressive acquisition strategy and an initial investment of over £20m. All of 186K’s end user brands will benefit from the new UK customer support including consumer and home broadband ISP EFH broadband and specialist small business ISP Mailbox.
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