Fasthosts resets customer passwords

UK Web hosting provider Fasthosts issued a press release yesterday explaining an event from last week that has some customers confused, and some upset.

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In the press release, Fasthosts says "We apologise to those customers affected for any inconvenience caused during the issuing of new passwords.

Fasthosts is fully confident that, in completing all remaining password changes as described, this will prevent any future disruption or concern. We thank customers for their understanding and cooperation."

Despite the inconvenience to some customers, the company feels as though it took the proper security precautions in preventing any further problems for customers.

The press release also says "Fasthosts will also change all unchanged email passwords automatically on Thursday 13 December.

These affected customers will receive their new passwords by Royal Mail and have been informed of all these changes and what they are required to do."

Last week, Fasthosts first announced it would be changing some of its customers' passwords after Fasthosts servers suffered an intrusion, leaving account details compromised.

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