- Inform consumers, during the sales process, about the theoretical maximum line speed they could expect.
- Provide clear information upfront about the factors that can affect line speed.
- Contact customers two weeks after installation to provide them with the actual line speed supported by their line.
- If the actual line speed is significantly lower than the package they bought, consumers should have a penalty-free choice to move to a different package or, in certain circumstances, opt-out from their contract.
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