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Concerns Raised over Hi-Velocity Broadband Migration Woes

Concerns Raised over Hi-Velocity Broadband Migration Woes

Thinkbroadband reports that customers of UK broadband ISP Hi-Velocity have raised concerns over the providers inability to furnish them with Migration Authorisation Codes (MACs). Sadly some customers have apparently been forced to wait several weeks to receive theirs.

Ofcom's mandatory General Condition 22 (GC22) rules state that ISPs are required to supply a free MAC within five workings days of request. Ofcom also requires all ISPs to be a member of an Alternate Dispute Resolution (ADR) scheme, yet the ISP is apparently no longer a member of either CISAS or Otelo, despite its website stating otherwise.

Similarly Hi-Velocity's website also carries a logo for the Internet Service Providers Association (ISPA), yet the ISPA has confirmed that the provider is no longer a member despite having been one in the recent past.

Presently Hi-Velocity has chosen not to respond and customers are recommended to contact Ofcom with a complaint. It's also worth noting that they do not appear to have adjusted their prices to factor in the new rate of VAT, though that in itself is not yet uncommon.

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