We're passionate about delivering first class customer service and hassle-free support to all UKFast customers, and our industry leading certified engineers are dedicated to helping your get the most from eCloud Flex. With four tiers available you can choose a support level that's right for you, from general advice and online support, to a dedicated Account Manager on hand 24/7/365.
Support for infrastructure issues and general advice.
Online business hours support via MyUKFast
We're there when you need us, from infrastructure issues to help getting up and running with APIs.
Online 24/7 support via MyUKFast
API integration advice
24 hour SLA*
Part of the team, like anyone else in your business just pick up the phone we're here to help.
Online support via MyUKFast. Phone support during office hours.
API integration advice
24 hour SLA*
Account Management Team
Priority assistance and access to senior support engineers and solution architects to get the most out of your solution.
24/7 support via MyUKFast and phone
API integratuon advice and assistance from senior developers.
15 minute SLA*
Dedicated Account Manager
Infrastructure/Solution Planning with Solution Architects
UKFast’s eCloud portfolio is based on our industry-leading, API-driven eCloud automation platform. The eCloud portfolio provides a wide range of cloud technologies to ensure you find the perfect fit for your cloud environment.
eCloud Public, Hybrid and Private combine enterprise-grade VMware hypervisor technology, Cisco Nexus 10GB+ networking and Cisco M5 B200 blades.
Your cloud solution always operates in its optimum environment with UKFast’s eCloud portfolio. We only use best-of-breed technology to build your solution, providing rock-solid stability and high-availability with minimal to no changes to your application architecture.
When you choose an eCloud Public or Hybrid solution, your cloud environment is built with the latest in Intel Scalable CPUs and HPE SSD SAN Storage.
When you choose an eCloud Private solution, you have a choice of dedicated HPE 3Par or Compellent SAN Storage.
Speak to a cloud hosting expert now on 0800 458 4545
Cloud computing provides an efficient and flexible way for you to satisfy and strengthen your changing IT demands, by removing the complexity of managing IT infrastructure.
Our guaranteed proactive monitoring watches over the key elements of your server and alerts us to any potential issues long before they can impact the performance of your solution.
We deploy the Cisco range of firewalls which offer award-winning, high-performance network protection and VPN capabilities. When appropriate, servers are placed behind a firewall to keep our network and your solutions secure as standard.
Receive round-the-clock support 24/7/365. Your call is always answered in three rings by one of our UK-based Level 3 technical engineers. All of your support costs are included and we are on hand whenever you need us.
Industry-leading SLA’s with 100% network uptime guarantee
24/7/365 support from your dedicated pod of account managers and technical engineers
UK-based ISO-certified data centres and PCI
Total control, from managing your solution to billing and support
Bespoke cloud architecture designed and built by our very own teams
Speak to an expert engineer within three rings
Our speed boils down to two things; the code and the platform we are hosted on. Partly because of this our products are naturally top of Google despite the fact we invest very little in typical advertising like Pay Per Click.Dan Cluderay, Founder
Speak to a cloud hosting expert on 0800 458 4545