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Sarah UKFast | Account Manager

Your eCloud Flex Support

We're passionate about delivering first class customer service and hassle-free support to all UKFast customers, and our industry leading certified engineers are dedicated to helping your get the most from eCloud Flex. With four tiers available you can choose a support level that's right for you, from general advice and online support, to a dedicated Account Manager on hand 24/7/365.

Call us today on 0800 458 4545

To discuss eCloud Flex

Request a quote

or start a Live Chat

Basic

What is it?

Support for infrastructure issues and general advice.

Support Type

Online business hours support via MyUKFast

API Support

-

SLA

-

Account Management

-

Developer

What is it?

We're there when you need us, from infrastructure issues to help getting up and running with APIs.

Support Type

Online 24/7 support via MyUKFast

API Support

API integration advice

SLA

24 hour SLA*

Account Management

-

Business

What is it?

Part of the team, like anyone else in your business just pick up the phone we're here to help.

Support Type

Online support via MyUKFast. Phone support during office hours.

API Support

API integration advice

SLA

24 hour SLA*

Account Management

Account Management Team

Enterprise

What is it?

Priority assistance and access to senior support engineers and solution architects to get the most out of your solution.

Support Type

24/7 support via MyUKFast and phone

API Support

API integratuon advice and assistance from senior developers.

SLA

15 minute SLA*

Account Management

Dedicated Account Manager

Infrastructure/Solution Planning with Solution Architects

Why Cloud Hosting?

UKFast’s eCloud portfolio is based on our industry-leading, API-driven eCloud automation platform. The eCloud portfolio provides a wide range of cloud technologies to ensure you find the perfect fit for your cloud environment.

eCloud Public, Hybrid and Private combine enterprise-grade VMware hypervisor technology, Cisco Nexus 10GB+ networking and Cisco M5 B200 blades.

Your cloud solution always operates in its optimum environment with UKFast’s eCloud portfolio. We only use best-of-breed technology to build your solution, providing rock-solid stability and high-availability with minimal to no changes to your application architecture.

When you choose an eCloud Public or Hybrid solution, your cloud environment is built with the latest in Intel Scalable CPUs and HPE SSD SAN Storage.

When you choose an eCloud Private solution, you have a choice of dedicated HPE 3Par or Compellent SAN Storage.

Customer Support

Let's talk

Speak to a cloud hosting expert now on 0800 458 4545

Speak to a cloud hosting expert

Virtualisation

Cloud computing provides an efficient and flexible way for you to satisfy and strengthen your changing IT demands, by removing the complexity of managing IT infrastructure.

Monitoring

Our guaranteed proactive monitoring watches over the key elements of your server and alerts us to any potential issues long before they can impact the performance of your solution.

Secure

We deploy the Cisco range of firewalls which offer award-winning, high-performance network protection and VPN capabilities. When appropriate, servers are placed behind a firewall to keep our network and your solutions secure as standard.

Support

Receive round-the-clock support 24/7/365. Your call is always answered in three rings by one of our UK-based Level 3 technical engineers. All of your support costs are included and we are on hand whenever you need us.

Why the professionals choose UKFast

Uptime

Industry-leading SLA’s with 100% network uptime guarantee

Support

24/7/365 support from your dedicated pod of account managers and technical engineers

Certified

UK-based ISO-certified data centres and PCI

Control

Total control, from managing your solution to billing and support

Built by us

Bespoke cloud architecture designed and built by our very own teams

3 Rings

Speak to an expert engineer within three rings

Our speed boils down to two things; the code and the platform we are hosted on. Partly because of this our products are naturally top of Google despite the fact we invest very little in typical advertising like Pay Per Click.

Dan Cluderay, Founder Approved Food
footasylum
Chester Zoo
LateRooms
Manchester City Council

Let's talk

Speak to a cloud hosting expert on 0800 458 4545

Speak to a cloud hosting expert