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Sarah UKFast | Account Manager

Award-Winning Customer Support

Delivering the highest standard of customer service

We're passionate about customer service and support. We know you need a strong team behind you in a crisis, delivering straight-forward intuitive support. We understand how important it is for you to be able to speak to someone immediately.

We promise that our highly-qualified engineers answer your call within three rings 24/7/365. As a result 96% of our customers rate their satisfaction as good or very good.

Direct Access

From day one, our focus has been to deliver the highest standard of hosting solutions alongside customer service excellence. For this reason we don't use premium rate numbers, automated telephone systems or overseas call centres. Our UK-based support team is available 24/7/365 via a freephone number, backed by our 'three rings and you're in' policy. And with no scripted answers or automated messages we ensure you that get the tailored support that you need - hassle free.

Read about our Priority Support System

Gosia
Management

Management & Monitoring

Alongside direct access to our highly-qualified engineers, your support package also includes change management and server monitoring.

And, unlike other hosting companies, we do not charge more for these services. Not only that, but your expertly-trained dedicated account manager is also on hand to ensure that your solution is always running at its optimum performance.

Customer Satisfaction

Knowing what our customers think about us is hugely important to us to ensure we're always exceeding expectations.

Here at UKFast, we use Net Promoter Score (NPS) so we can see how happy our clients are with our performance. We're incredibly proud of our industry-leading - and award winning - 24/7/365 customer service and believe our NPS score reflects this passion.

Read about our customer satisfaction

Let's talk

Speak to us on 0800 458 4545 or

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Our Support Difference

UKFast Support

  • 24/7 support
  • No call centres
  • Free phone number
  • '3 rings and in' policy
  • Windows & Linux experts
  • UK-based support
  • 15 mins rapid response time
  • 100% network uptime
  • 1hr hardware replacement

Security as Standard

  • Managed Cisco firewall protection
  • Server maintenance and patch updates as standard
  • McAfee anti-virus protection
  • Annual security audits
  • DDOS protection

Quality People

  • 25% of company resources invested R&D
  • 70% of our team are customer facing
  • 100% of our team are UK based
  • 100% of our support team are Level 3 engineers
  • 70% of Linux engineers RHCE Qualified
  • Dedicated Account Manager for every server customer

UKFast are amazing. The team always want to work with us; they see our problems as their problems and we honestly don't know where we would be without them.

Dan Cluderay, Founder Approved Food

Certifications and Industry Compliance

Crown Commercial Service
Carbon Neutral
ISOQAR Registered

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 10 framework.