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Award-Winning Customer Support

Award Winning Support

Direct Access

From day one, our focus has been to deliver the highest standard of hosting solutions alongside customer service excellence. For this reason we don't use premium rate numbers, automated telephone systems or overseas call centres. Our UK-based support team is available 24/7/365 via a freephone number, backed by our 'three rings and you're in' policy. And with no scripted answers or automated messages we ensure you that get the tailored support that you need - hassle free.

Read more about our Priority Support System

Management & Monitoring

Alongside direct access to our highly-qualified engineers, your support package also includes change management and server monitoring.

And, unlike other hosting companies, we do not charge more for these services. Not only that, but your expertly-trained dedicated account manager is also on hand to ensure that your solution is always running at its optimum performance.

Read more about our support team

Read more about the MyUKFast client area

Account Management

Customer Satisfaction

Customer Satisfaction

Knowing what our customers think about us is hugely important to us to ensure we're always exceeding expectations. 

Here at UKFast, we use Net Promoter Score (NPS) so we can see how happy our clients are with our performance. We're incredibly proud of our industry-leading - and award winning - 24/7/365 customer service and believe our NPS score reflects this passion.

Read more about customer satisfaction

"UKFast were amazing throughout. The team always want to work with us; they see our problems as their problems and we honestly don't know where we would be without them."

Dan Cluderay approved food

Our Support Difference

UKFast Support

  • 24/7 support
  • No call centres
  • Free phone number
  • '3 rings and in' policy
  • Windows & Linux experts
  • UK-based support
  • 15 mins rapid response time
  • 100% network uptime
  • 1hr hardware replacement.

Security as Standard

  • Managed Cisco firewall protection
  • Server maintenance and patch updates as standard
  • McAfee anti-virus protection
  • Annual security audits
  • DDOS protection.

Quality People

  • 25% of company resources invested R&D
  • 70% of our team are customer facing
  • 100% of our team are UK based
  • 100% of our support team are Level 3 Engineers
  • 70% of Linux engineers RHCE Qualified
  • Dedicated Account Manager for every server customer.

Read More about our Support Team

Research & Development


MyUKFast Client Area

  • Monitor and manage your UKFast solutions online
  • Send and track support requests in real-time
  • Make changes to your DNS settings
  • Register and transfer domain names
  • Secure your account with access controls
  • Manage your account and payment information
  • Manage your firewall rules
  • Access our knowledge hub for training and videos

More about MyUKFast  Login to MyUKFast


Client Success Stories

Chester Zoo

Chester Zoo


  • Website pages load in under 0.1 seconds
  • Dedicated server, dedicated firewall
  • 1GB of guaranteed bandwidth


Read More

Results Faster

Approved Food


  • Site can handle peaks in traffic
  • Now reaps the benefits of national media coverage
  • Ranked top 3 eCommerce site for speed


Read More


Speak to our Experts Today

Call 0800 458 4545 or Get in Touch