We're passionate about customer service and support. We know you need a strong team behind you in a crisis, delivering straight-forward intuitive support. We understand how important it is for you to be able to speak to someone immediately.
We promise that our highly-qualified engineers answer your call within three rings 24/7/365. As a result 96% of our customers rate their satisfaction as good or very good.
From day one, our focus has been to deliver the highest standard of hosting solutions alongside customer service excellence. For this reason we don't use premium rate numbers, automated telephone systems or overseas call centres. Our UK-based support team is available 24/7/365 via a freephone number, backed by our 'three rings and you're in' policy. And with no scripted answers or automated messages we ensure you that get the tailored support that you need - hassle free.
Alongside direct access to our highly-qualified engineers, your support package also includes change management and server monitoring.
And, unlike other hosting companies, we do not charge more for these services. Not only that, but your expertly-trained dedicated account manager is also on hand to ensure that your solution is always running at its optimum performance.
Knowing what our customers think about us is hugely important to us to ensure we're always exceeding expectations.
Here at UKFast, we use Net Promoter Score (NPS) so we can see how happy our clients are with our performance. We're incredibly proud of our industry-leading - and award winning - 24/7/365 customer service and believe our NPS score reflects this passion.
UKFast are amazing. The team always want to work with us; they see our problems as their problems and we honestly don't know where we would be without them.Dan Cluderay, Founder
Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 10 framework.