Award-Winning Customer Support

Delivering the highest standard of customer service

When you're in a crisis, you need a hosting provider that you can rely on, supported by a team that's committed to getting you back on track as soon as possible. At UKFast, we're passionate about providing outstanding customer service and delivering straight-forward intuitive support.

Our award-winning customer service and support is what sets us apart  from any other hosting provider in the world, earning us an Net Promoter Score nine times the industry average - decided by UKFast clients themselves. We're here for you exactly when you need us, whatever the time of day or night. 

Direct Support Access

From day one, our focus has been to deliver the highest standard of hosting solutions alongside customer service excellence.

We don't use premium rate numbers, automated telephone systems or overseas call centres. Our UK-based support team is available 24/7/365 via a freephone number, backed by our 'three rings and you're in' policy. With no scripted answers or automated messages, we ensure that you get the tailored support that you need, hassle-free.

Read about our Priority Support System

support
UKFast Reception

Your Personal Support Pod

Your UKFast solution gives you access to your own dedicated support pod, consisting of your account manager and highly qualified Linux and Windows engineers, with a technical junior and extra account manager during busy times.

This ensures you receive the best level of support, and are able to speak directly to your account manager and the support engineers who know your solution inside and out.

Let's talk

Speak to us on 0800 458 4545 or

Get in touch

Why UKFast Support?

Always available

  • 24/7/365 support
  • Freephone number
  • 'Three rings and you're in' policy
  • 15 mins rapid response time
  • 1hr hardware replacement
  • 100% network uptime guarantee

Quality people

  • Dedicated account manager for every server customer
  • 100% UK-based teams
  • 100% of our support team are Level 3 engineers
  • 70% of Linux engineers are RHCE Qualified

Security as standard

  • Managed Cisco firewall protection
  • Server maintenance and patch updates as standard
  • McAfee anti-virus protection
  • Annual security audits
  • Support towards the cost of your protection services with BASEfund

Customer Satisfaction

Knowing what our customers think about us is hugely important to us and ensures we're always exceeding expectations.

Here at UKFast, we use Net Promoter Score (NPS) to measure how happy our clients are with our performance. We're incredibly proud of our industry-leading and award winning, 24/7/365 customer service and believe our NPS score reflects this passion.

Read about our customer satisfaction

Let's talk

Speak to us on 0800 458 4545 or

Get in touch

Management

Management & Monitoring

Alongside direct access to our highly qualified support engineers, your support package also includes change management and server monitoring.

Unlike other hosting companies, we do not charge more for these services. Not only that, but your expertly trained dedicated account manager is always on hand to ensure that your solution is continuously running at its optimum performance.

Outstanding Support for Approved Food

"UKFast are amazing. The team always want to work with us; they see our problems as their problems and we honestly don't know where we would be without them."

Dan Cluderay, Founder Approved Food

Certifications and Industry Compliance

Crown Commercial Service
Carbon Neutral
ISOQAR Registered

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. As an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 11 framework.