Redundant Power

We know the pain you feel when you experience downtime, that's why our data centres have access to redundant high-capacity power supplies, scalable for future expansion, to ensure continuous operation.

Every site provides Uninterruptible Power Supply (UPS) systems and standby diesel generators capable of supporting the site indefinitely in the unlikely event of a failure of grid-power. So even if the national grid goes offline, you don't.

Super Powered

With virtualisation increasing server utilisation, it's vital that you have enough power for your whole infrastructure. We have enough to satisfy even the most power-hungry blade servers, with high density infrastructures in excess of 15kW per rack available.

Rack Layout & Design

Our data centres hold at minimum 950 racks, each rack being 47U, so maximising available server space. Each rack is fed via two 32 AMP commando sockets beneath the raised access floor. And for added redundancy, each commando socket is fed via separate Power Distribution Units, giving true A&B Supply characteristics.

Super Cool

We understand how important it is to ensure your servers are cooled sufficiently. We ensure high levels of uptime and hardware longevity, because we use air-cooled DX chillers, in N+1 configuration, for each data hall, and external units that cool the refrigerant and pass through the Computer Room Air Conditioner (CRAC) unit.

To further maximise efficiency, our systems use the latest digital scroll compressor systems.

The power cabling running under the raised flooring is beneath the hot aisles - maximising air flow to the cold aisles as well as increased efficiency and power economy.

Network cabling again runs overhead in the hot aisle to enhance the air flow in the floor void. It's the perfect environment for your hardware.

Cold Aisle Containment

All our data centres employ cold aisle containment; sealing each with a solid roof and sliding doors, minimising air loss and increasing efficiency.

Fire Suppression

Our systems are designed to minimise any disruption and ensure that any minor problem remains localised.

We're taking no risks, so multiple areas systems are installed and located throughout. The data centres are equipped with gaseous-based suppression systems using world class VESDA (Very Early Smoke Detection Apparatus) and alarm systems.

These highly sensitive two-stage smoke detectors are linked to the DCIM system and monitored continually from our network operations centre. In the unlikely event of a fire, we have environmentally-friendly, gas-based fire suppression systems that quickly extinguish any fire.

Protecting Your Hardware & Data

We know how critical your data is to your business, so we can lock down access to the building, data floors and individual area. You can access your hardware, whenever you and your nominated staff require, via individually programmed access cards. Our standardised procedures ensure you have 24/7 access to your equipment while we protect it from external threats.

• ISO 27001:2013 (Info Security Mgmt.), ISO 9001:2008 (Quality) and PCI DSS
• Access control
• Proximity cards
• Staffed 24/7/365 (by SIA-accredited UKFast staff)
• CCTV - internal and external
• 2.8m secure fencing and razor wire perimeter fence
• Site-specific, dedicated firewall technology
• 24hr NSOI-accredited security patrol

Additional Security

Not only do we protect your data from threats, we continuously monitor and control all of our security and fire systems using a number of additional systems. These systems include: network connectivity and latency CCTV systems, cage and entry door access controls as well as the physical grounds, temperature, moisture and humidity levels in individual suites and power levels (down to individual power bars within racks).

Data Protection

We have a number of accreditations that highlight our commitment to keeping your data safe under every condition:

• ISO 27001:2013 Info Security Management
• ISO 9001:2008 Quality
• PCI DSS compliant

As the security of your business-critical data and systems is our primary concern, we have a permanently manned security presence at all of our data centres and use multi-layered physical security including a secure perimeter and video surveillance.

Entry to each facility is rigorously controlled. We have strict procedures in place to monitor and control visitor access, both into and within each data centre. Extensive CCTV video camera surveillance is in place across each facility, along with security breach alarms and controlled physical barriers.

Data Centre Infrastructure Management (DCIM)

UKFast data centres are managed using the DCIM system. This means that we ensure our facilities are maintained in an optimal state of balance between availability, efficiency and capacity, in real time - creating the perfect environment for performance.

Our form of data centre management extends traditional systems and network management approaches to include the physical and asset-level components. Essentially, it provides a significantly more comprehensive view of all of the resources within the data centre including:

• Access and egress
• Power supply
• UPS
• Generators
• Cooling
• Network and connectivity
• Fire detection
• Water/leak detection
• Alarms
• CCTV

Externally Certified

We are proud to always operate to industry-standard best practice, processes and management principles in everything we do. This has led to our achieving the following external certification standards:

• ISO 27001: Information Security Management System
• ISO 14001: Environment Management System
• ISO 9001: Quality Management System
• PCI Data Security Standards (PCI DSS)
• BSI PAS 2060: Carbon Neutral
• NIC EIC Approved Contractor

Always here to support you

• 24/7/365 on-site technicians
• Remote hands
• Migration services
• Rack set-up/cabling
• Design and consultancy

Technical Support Advantages

As a UKFast customer, you receive 30 minutes remote hand per rack per month included as standard.

Whenever you need our help or expertise, you receive the highest levels of dedicated support from a team of highly trained and experienced systems engineers, who are based on-site 24/7/365.

And with Microsoft, Windows, Dell, HP, NetApp, Cisco and Red Hat technicians on-hand around-the-clock, you know that your IT infrastructure is in the safest of environments.