Why we're proud to publish our NPS

We offer award-winning, industry-beating service for all our solutions. We know because we measure our customer satisfaction levels more than 50 times a day by asking them to rate our service using the NPS scoring system.

Our NPS score is constantly updated so you see that our service is typically rated nine times higher than the IT service industry average.

Speak to our customers and you’ll find they recommend our service because of our unique Pod System. Every one of our customers has an account manager surrounded by experts – all of whom know your solution and systems inside out. The result is fast and effective resolutions to any issues you might have.

We back up our service with our in-house Quality Assurance Team who constantly monitor the advice and service we provide. UKFast also spends £millions in engineer training, uses industry-leading support systems and we continually invest in the latest proven technology.

Speak to us about our industry-beating customer service and the solutions we provide – call us on 0800 458 4545.

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NPS Score

UKFast NPS

+86.50

What does NPS mean?

The Net Promoter Score (NPS) is a way of measuring if our customers would recommend us.

We ask every person who talks to us about our service and how they would rate us. During an average day, we update our score 50 times.

We're obsessed with service and that's why we've grown to be the largest independent hosting company in the UK.

We pride ourselves on providing the best service in the world. If you want to be the fastest 100m sprinter, you’ve got to set your intention to be the best. You can never switch off or take anything for granted. Combining training and education, our culture and core values, delivering cutting-edge technology and our obsession with supporting our clients; we never stop on our mission to create Britain’s best customer service.

Lawrence Jones MBE, UKFast CEO

UKFast POD System

As the number of customers increase, the amount of support PODs increase

Why we are dedicated to you

From day one you're assigned a dedicated support 'Pod' of specialists to work on your solution.

Made up of account managers and technical specialists, your dedicated team ensures you always have the best possible experience with UKFast. Our system guarantees you get straight through to someone who knows you and your solution, saving both time and stress.

We know that your time is precious. Our level 3-qualified engineers answer your calls within three rings, ready to solve issues and offer advice. With UKFast there is no waiting to get through to support. We ensure you receive the support when you need it, there and then.

Our support is 100% UK-based and our engineers are on hand to keep you online 24/7/365.

Quality above everything

The Quality Assurance Team are a vital part of driving our performance; by monitoring client interactions, NPS scores, and developing and coaching each team mate, they ensure our amazing service standards never slip. This individual approach is key, with the team always seeking to understand the needs of an individual's development, just as we do with our clients.

Since introducing our Quality Assurance Team in 2015 we have taken our Net Promter Score to the next level, along with our team's skills and confidence. We've empowered our engineers to make quicker decisions for you, ensuring they have the knowledge to handle you needs effectively.

Going above and beyond is the UKFast way. By creating consistently amazing conversations with our clients we've seen our NPS score grow.

Quality Assurance

Why UKFast?

Uptime

Industry-leading SLAs with 100% network uptime guarantee

Support

24/7/365 support from your dedicated pod of account managers and technical engineers

Certified

UK-based, ISO-certified data centres and PCI

Control

Total control, from managing your solution to billing and support

Unique

Bespoke cloud architecture designed by solution architects

3 Rings

Speak to an expert engineer within three rings

We have a superb relationship with UKFast, and the service is impeccable. I can’t speak highly enough, because everything UKFast does is spot on. It’s the best I’ve ever worked with.

North West Ambulance Service North West Ambulance Service

An award-winning company

UKFast Support

At UKFast we are proud to be a leading UK web hosting providers and a truly award-winning company, receiving recognition for our innovative technology, company culture, our workplace, our commitment to education and the speed of our growth from two founders to a 400-strong team.

Find out more about the incredible awards we’ve received

UK Data Centres

UKFast Data Centre

We've invested £22m in our UK-based wholly-owned, government-approved data centres, to ensure the highest levels of service, security and performance. Our team is dedicated to delivering the very best service for our clients, using the latest innovative technologies.

Take a Data Centre Tour

Certifications and Industry Compliance

Crown Commercial Service
Cyber Essentials
PSN
HSCN Approved Supplier
ISO 9001
ISO 27001

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, public sector hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 10 framework and RM3825 dynamic purchasing system.

Certified to the required standards to work with government including:

Cyber Essentials Plus, ISO 27001, ISO 27017, ISO 27018, ISO 9001, ISO 22301 and ISO 14001.

Let's talk

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