As a technology infrastructure provider with more than two decades’ experience, UKFast has adapted quickly to changing circumstances and continues to do so. UKFast is ISO 22301 Business Continuity certified, meaning its response plans are robust and regularly tested.
As a business built on cutting-edge technology and expertise, remote working is something UKFast is well versed in. All client-facing teams are able to operate remotely with no impact on service levels.
These teams include all Technical Support (including Windows, Linux, Networks, Infrastructure, Launch and Backups), Account Management, Sales, Service Management and Accounts.
The firm's data centres are remaining staffed and fully operational. The nature of the work carried out within the data centre requires employees to remain on site and UKFast has coordinated a covid-secure team rota with built-in redundancy to ensure continuity of service.
For customers looking for support with remote working during the pandemic, UKFast's FastDesk service enables teams to access their desktops and applications securely from any location. The firm also provides Office 365 to help businesses communicate and access Windows applications from home.
Customers should contact their Account Manager/support team using the normal channels if they require support of any kind.