Why People Love UKFast

About Hack Up

Growing from a small local provider to a leading national supplier of bespoke, natural horse supplements, Hack Up provide personalised next-day delivery service. Combining face-to-face marketing with digital campaigns and back-end automation, supported by its strong website and hosting solution, HackUp has seen 400% growth since moving to UKFast.

The Challenge

As a niche business finding its feet online, Hack Up was threatened by falling foul of PCI:DSS and facing the closure of its accounts. The business needed security guarantees, UK-based round-the-clock support and a host flexible and responsive enough to meet the changing needs of a fast-growing retailer.

The UKFast Solution

A dedicated managed server solution with support for security experts and a dedicated account manager with UKFast solved the problems relating to payments and PCI compliance. Adding a Webcelerator ensured that the website is not only secure, it's fast and responsive to peaks in traffic thanks to HackUp's partnership with sister company Fizz Equine Marketing.

The Results

• Sales growth of more than 400% in 3 years
• Conversion rate of 70% and client retention rate of 80%
• £25,000+ sales over one weekend, £13,000+ sales in one day
• 985 orders per month including 1970 products, made same day, delivered the next in May 2016
• Over £20,000 sales on the May bank holiday weekend
• Business saved from closure with PCI compliance help

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