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Sarah UKFast | Account Manager

Our Solution for North West Ambulance Service

North West Ambulance Service
Training online 24-hours a day
Worthwhile public investment
100% network uptime gurantee
Life-saving training delivered

The Challenge

NWAS' website would go down for days at a time with its previous hosting provider, which was preventing its First Community Responders from carrying out the training necessary to save lives in isolated areas of the UK.

The unreliability was putting peoples' lives at risk and making the services as a whole unreliable. The key things they were looking for were 24/7/365 support and a provider that would go that extra mile all the time.

The Technology Chosen - Dedicated Servers

  • Industry-leading SLA with 100% network uptime guarantee
  • 24/7/365 expert, UK-based support
  • Dedicated account manager and support team
Read More About Dedicated Servers
Users need to be able to access the website at a time that suits them, so we rely on 100% uptime - which is just what we get with UKFast. With all the cuts taking place within the NHS, it's sometimes difficult to justify investments into technology. But I never have to, because I know I can always get a faster server whenever I need to and it'll be cost effective.

The Solution we Delivered

Migrating to UKFast's fully managed, dedicated servers has prevented NWAS' website from crashing ever since. Its users have access to the training facility 24-hours a day, and in turn are able to offer support to the 4,700 NWAS paramedics.

"You can't beat something that's perfect, UKFast is outstanding. We have a superb relationship with UKFast, and the service is impeccable. I can't speak highly enough, because everything UKFast does is spot on."

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Certifications and Industry Compliance

Crown Commercial Service
Cyber Essentials
Carbon Neutral
ISO 9001
ISO 27001

Your solution is only ever housed in our government and ISO-certified, ultra-secure data centres managed by security cleared personnel. And as an exclusively UK-based company, hosting with UKFast offers guaranteed data sovereignty. UKFast is a government approved supplier through the G-Cloud 10 framework.