Technical Copywriter

Over the past two decades, UKFast has grown from a start up to a multi-million-pound business. We are one of the UK’s leading cloud, and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services.  

Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty.  We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.

What makes the UKFast difference is simple. It’s all about our people and our culture. We are dedicated to our customers, to the ongoing training, development, and support of our team, and to making it fun every day. Our in-house training facility is widely accredited – e.g. we are the only managed service provider in the UK to also be an accredited AWS training centre.   

The Challenge 

UKFast are looking for a highly talented Technical Copywriter whose skills and experience will help elevate our product positioning to our customers, prospects and partners. Reporting into the Head of Content, the Technical Copywriter will play a major role in taking UKFast on an exciting business transformational journey. 

The marketing team is well positioned to significantly contribute to the company’s next phase of growth. Our ultimate success as a business (and marketing team) depends on the development of high-quality technical content that is not only differentiated and engaging but also encourages our customers and prospects to take action.

The Technical Copywriter will partner closely across the business with technical stakeholders and our product groups to develop high quality content that resonates with our chosen target audiences.  You will have exceptional collaboration skills and the ability to develop messaging that succinctly positions the UKFast product set.  You naturally enjoy making the complex simple.      

The copy and content that you will produce will continually raise the bar in terms of our go-to-market communications, significantly improving the performance our new business and retention campaigns, our digital marketing channels and most significantly the UKFast Website.  You will be naturally inquisitive with a desire to understand content metrics and performance, adjusting your plans as required for maximum impact.  In doing so, you will need to demonstrate a strong customer perspective and think “outside in” rather than “inside out”.  

Success in this role will be a genuinely career-defining experience. Your role will be at the heart of the most exciting tech transformation happening in the UK right now.   You should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.  

What you will do 

  • Own the development of our technical content across the company including but not limited to: product definitions, technical whitepapers, partner led content, thought leadership, customer references, sales readiness
  • Work cross functionally, aligning with the needs of our key stakeholders in Product, Technical and Commercial teams
  • Partner within the marketing function to produce technical content that can be used in new business and retention campaigns, digital marketing channels (Email, PPC, Social, Display) and most significantly our company website
  • Continually track and measure the impact of our content, adjusting the plan as required
  • Ensure that our content is feeding our marketing funnel and driving engagement across multiple channels, driving impact and commercial outcomes
  • Work closely with our chosen marketing agencies to ensure that our technical messaging and positioning is consistent and impactful
  • Utilise customer insight, intelligence and data to continually evolve the quality of our technical content
  • Support the work around technical audience persona development which will allow us to truly demonstrate customer empathy and understanding  

What you will bring 

  • At least 5 years of experience of technical copywriting – ideally in the B2B space (A technology background would be highly advantageous)
  • The ability to work cross-functionally across multiple teams
  • Experience working in a fast-paced environment with the ability to work at speed without compromising quality
  • Accuracy and efficiency at task management, and the ability to meet deadlines and work under pressure
  • An analytical mindset with the ability to translate data and insight into content marketing
  • A fail fast mentality and the ability to test, learn, iterate and adjust a marketing strategy
  • An outcomes focus – tying marketing execution into business outcomes
  • A customer obsession - diving into understanding pain points and turning that understanding into actionable content, putting the customer at the centre of our marketing and content strategy
  • A deep understanding of the need to develop differentiated copy and content for individual channels e.g. web, long form, short form, video, social, PPC etc. 

Why UKFast

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working and work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables        
  • Team building experiences
  • Weekly virtual quiz nights and team parties
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly

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