Service Delivery Manager
Over the past two decades, UKFast has grown from a start up to a multi-million-pound business. We are one of the UK’s leading cloud, managed hosting and colocation providers - supplying dedicated server hosting, private and public cloud hosting solutions, and a full range of technical and cybersecurity services. Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses, bringing together cutting-edge technology with multi-award-winning customer service and support. We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.
ClearCloud – UKFast Public Cloud
We bring together top tier technical advice (architecture/engineering/support) with a scalable commercial model to help customers make the most of the cloud. We’re here to help people navigate the public cloud landscape using practical hands-on support, expert design, best practice builds and deployment all the way through to final delivery and beyond. We support customers wherever they are on their cloud transformation journey bringing expert guidance deliver certainty in Public Cloud.
The primary focus of the Service Delivery Manager is to ensure we are delivering amazing high-quality service to our customer base at all times. The Service Delivery Manager will work closely with the Support team to exceed the SLA to our customers at all times.
What challenges may I fact in this role?
The Service Delivery Manager will need to be highly organised and be able to prioritise work efficiently as requirements will come in from both client side and also internally.
The Service Delivery Manager is in a primarily client facing role so you will need to be confident in your own abilities to handle a wide range of customer requests and issues. You will be required to deal with high pressure situations when responding to incidents, complaints and projects which need to have a quick turnaround. Occasionally you may deal with challenging customers, you must be able to remain patient, level headed and ensure you act professionally in these scenarios to help the client resolve their issue.
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What are the requirements?
As part of an ever-growing team opportunities to progress within the business will be highly possible. To progress you would need to meet the following criteria:
Who are our partners?
What benefits do we offer?
What’s available at the UKFast campus?