Public Sector Project Manager

The UKFast Public Sector team provide cloud services and solutions for hosting of applications and secure data sharing for UK Government departments and organisations that work with them.

Providing excellent service and support to our customers is fundamental to our business, and must start from the very beginning of a project. Due to the nature of the sector that the team operates it, many of our projects are large and complex requiring the delivery of a technical solution that can be supported through life, but must also adhere to the regulations and compliance obligations that are relevant to the sensitive nature of the data and services we deliver. 

Managing multiple projects concurrently, the successful applicant will ensure that the requirements and expectations of each customer are clearly understood and that the project delivery is planned and managed to ensure completion is on time, within budget and to the highest standards.  The project manager will act as the key point of contact with our customers until the project is successfully handed over to the Service Delivery team.

Reporting to the Public Sector Director of Operations, and as a member of public sector management team, this role provides the opportunity to establish and grow a team, develop the processes and procedures for project management within the team and the wider UKFast business, and play a key part of the development of the Public Sector division.

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What will their responsibilities be?

  • Responsible for ensuring that each customer project has an agreed schedule of delivery that meets the customer requirements, compliance and regulatory controls and is adequately resourced.
  • Act as the customer contact during the planning and delivery of each project, responding quickly and effectively to clarifications, change requests and updates.
  • Working with the Technical Director to allocate sufficient resources from within the team, bringing in additional resource from the wider UKFast team where necessary to ensure the project is delivered on time and within budget.
  • Production and upkeep of Project Management plans including the schedules.
  • Identify and manage risks and opportunities associated with each project and work with the management team to mitigate or exploit them.
  • Production of regular reports for clients and internal reports where required to track the performance of the projects.
  • Representing UKFast on customer project review calls and attend review meetings with our customers.
  • Application and adherence (and ensuring others do) to the procedures and processes outlined in the company ISO9001, ISO 27001 and the Project Management procedures.
  • Completing the project acceptance with the customers, such as acceptance testing, test to requirements traceability, project handover meetings and calls.
  • Ensuring the project management tools are appropriate and effective, identifying areas for development.
  • Taking an active role in the management meetings to put forward the needs of the customers and the project launch team and help improve and grow the public sector business.
  • Work with the Security and Compliance team to ensure project deliveries are undertaken in compliance with company procedures and formal regulations;
  • Working with the Public Sector team Service Delivery Manager to move new projects and customers into support – ensuring that everything is ready for the customer and the support team that is necessary to deliver the agreed levels of support.

 

What skills do they need to have?

  • At least 2 years of Project management experience.
  • Excellent Customer facing skills – good communicator (email / telephone, documents both internal and external facing).
  • Assertiveness and good negotiating skills – the role requires a strong individual who can work with our customers to agree dependencies, deliverables and timescales; having the ability to work with our customers to resolve any differences or concerns whilst considering the commercial, reputational and technical impacts of both the customer and UKFast.
  • Have an attention to detail and desire to follow and develop processes – must be able to adhere to the regulations and compliance of public sector customers.
  • Ability to multi-task – this role will involve the individual in a number of important and often concurrent activities across projects.
  • Experience producing customer deliverable documentation such as plans and reports.
  • Must be eligible for SC Clearance.

 

Desirable skills and experience:

  • Formal Project Management Qualification such as Prince2.
  • Experience of a Project Management within technical and/or large complex projects.
  • Appreciation of quality assurance and security (ISO9001, ISO 27001) standards and their application.
  • Experience of team management.
  • Experience of working with/for Public Sector organisations would be advantageous.
  • An understanding of cloud technologies and/or information security.

 

We have some amazing facilities at our expanding UKFast campus including:

  • On-site gym with steam room – we also have weekly classes such as Boot Camp and Yoga
  • Sports clubs such as running, football and netball
  • Games zone with arcade games and retro consoles to play
  • Free fresh fruit delivered to the office
  • A bar - free drinks on a Friday to end the week
  • Crèche on site – somewhere to play when your kids come to visit
  • Free kettle bells, pyramid, spinning classes and circuit training
  • A giant slide
  • Table tennis and pool tables     
  • Onsite parking
  • Quiet zones and sleeping pods
  • Future plans to have a dog kennels for dog lovers to bring their dog to work

We also have fantastic opportunities and run special events such as:

  • Cinema nights to movie premieres
  • Team building experiences at our Wales training centre – including climbing Snowdon
  • Regular pub quizzes with our very own quiz master - friends and family are also welcome
  • Friends and family events at Christmas
  • Family days out to Chester Zoo
  • LAN parties