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Sarah UKFast | Account Manager

Product Director

UKFast

Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud, and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. 

 Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty.  We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence. 

What makes the UKFast difference is simple. It’s all about our people and our culture. We are dedicated to our customers, to the ongoing training, development, and support of our team, and to making it fun every day. Our in-house training facility is widely accredited – e.g. we are the only managed service provider in the UK to also be an accredited AWS training centre.   

The Challenge

UKFast are currently looking for a proven Product Director to help define and deliver our product vision for the future. Reporting initially into the CMO (as the first priority is our website) the Product Director will play a major role in taking UKFast on an epic transformational journey.

Working closely with the Leadership Team and other senior stakeholders, the Product Director will define a compelling strategy and roadmap to transform UKFast’s online presence, and then lead the business in the delivery of this roadmap. This is a rare opportunity for the right talented product leader to have a truly transformative impact on a business, with end-to-end ownership from product conception to delivery and ongoing optimisation.

Drawing on a large body of recently completed strategy work, combined with your own discovery research, you will develop a deep understanding of customer personas, products, and competitors.  You will then build a compelling roadmap (testing key hypotheses along the way) towards the most compelling, informative, and highest converting online platform in our fast-moving industry.

In parallel, you will lead the recruitment of your multi–disciplinary product teams (working closely with our tech leaders on hiring the engineering roles).  You will ensure highly productive agile ways of working, blending your and your teams’ experience with the unique culture and high aspirations of UKFast.  You will set the benchmark for best practice – doing product delivery the way you believe it should be done.  You will create the metrics to measure progress, with clearly defined OKRs and product metrics.  Shaping and developing your teams to crack challenging problems with elegant solutions at pace, will become part of your every day. 

Success in this role will be a genuinely career-defining experience. Your role will be at the heart of the most exciting tech transformation happening in the North West right now.  In 5 years’ time you should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.   

What you will bring  

  • At least 8 years proven delivery of big wins in a Product Leadership role within fast-paced agile environments 
  • Excellent leadership skills with experience in motivating and developing high performing teams
  • Outstanding communication, stakeholder management, and cross-function team working skills 
  • A crystal-clear perspective on the overall business value and commercial impact of your teams’ work 
  • A very solid understanding of a wide range of relevant technologies, tools, and methods, and experience of selecting and working with different technologies  
  • Ideally, some experience of B2B product development and experience of technical and non-technical audiences. Although this is not essential.  
  • A passion for customers, design-led thinking, creating very measurable commercial impact at pace, and a strong sense of fun  

What you will do naturally

  • Start with the customer and pragmatic rapid discovery 
  • Be hypothesis and vision-led 
  • Build consensus and excitement around your vision, roadmaps and OKRs
  • Be as comfortable in new concept development and prototyping mode as you are in relentless product improvement and optimisation mode 
  • Identify opportunities and then test and deliver at breakneck truly agile pace 
  • Build and lead passionate teams working to the highest standards across engineering, UX, and other relevant disciplines - balancing skillsets and personalities for the best outcomes 
  • Make data driven decisions and evangelise high quality decision making across the business  
  • Understand the tech and distinguish clearly between genuine technical challenges and others’ desire to ‘gold plate’ or hide behind platform work    
  • Balance the delivery of product, innovation, and business change within a budget and agreed timescales.
  • Partner brilliantly with your peers across the senior management team 
  • Make it a fun and rewarding experience for your teams to work with you every day

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