We are on the lookout for a passionate and professional individual with high level of customer service experience to join our award winning team!
The Quality Assurance Team are a vital part of driving our performance; by monitoring client interactions, NPS scores, and developing and coaching each team mate, they ensure our amazing service standards never slip. This individual approach is key, with the team always seeking to understand the needs of an individual's development, just as we do with our clients.
Since introducing our Quality Assurance Team in 2015 we have taken our Net Promoter Score to the next level, along with our team's skills and confidence. We've empowered our engineers to make quicker decisions for you, ensuring they have the knowledge to handle your needs effectively.
Going above and beyond is the UKFast way. By creating consistently amazing conversations with our clients we've seen our NPS score grow.
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What we require: