Key Account Manager
Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud, managed hosting and colocation providers - supplying dedicated server hosting, private and public cloud hosting solutions, and a full range of technical and cybersecurity services. Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses, bringing together cutting-edge technology with multi-award-winning customer service and support. We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.
UKFast are currently on the lookout for a Key Account Manager to join our growing Account Management team and play a crucial role ensuring that our key customers receive an outstanding level of service at all times while delivering commercial success to UKFast. The successful candidate will have a strong track record in building strong business partnerships at C Suite level within the technology sector.
What’s the role all about?
The Key Account Manager will be responsible for circa 20 key customers identified as being a high value customer, being high risk or having high growth potential. The Key Account Manager will be responsible for building strong, strategic partnerships within these accounts across multiple levels of the business and will be accountable for the growth and retention of these accounts.
The Key Account Manager will bring together a Key Account team for each customer to be built around the client and based around the individual solution and requirements. You will be responsible for ensuring regular monthly, quarterly and bi-annual meetings are arranged which will involve challenging, and educating clients from a technical and commercial perspective, and matching their business challenges with UKFast/ClearCloud solutions.
As many of our Key clients have products that span across multiple teams within UKFast, the Key Account Manager will be responsible to ensuring that communication and service across these departments is seamless, and that clients experience is exemplary.
The Key Account Manager will be responsible for ongoing management and updates to a Strategic Account Plan. They will be expected to provide forecasts for each client and report to the Board regularly on the health of each client relationship.
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