Junior Credit Controller

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.  

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.  

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.  

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.   

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre. 

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

What is the point of this role?

The Junior Credit Controller assists the Credit Control Manager in the day to day collection of cash from the company’s credit customers ensuring that cash continues to flow in to the business in a timely manner and therefore maximising the company’s cash flow.

What will I be doing?

  • Cash on and reconcile banking each day
  • Call all new customer’s which entails;
    • Set up DD
    • Check contact details
    • Address
    • Where to send invoices.
    • Make sure initial invoice is paid and approve for build.
  • Separate ledger – give all accounts up to £1000 to chase
  • Add queries onto the system, chase up with Account Coordinator/AMs
  • Cancellations, make sure they are up to date, chase with Account Coordinator
  • Email inboxes – responsible for invoicing@ukfast.co.uk request such as copy invoices, statements, reconciling customer accounts, clear down each day
  • Covering phones and any extra jobs when needed.
  • Supporting for purchase ledger admin (inputting purchase invoices, payment runs etc).

Success in this role looks like

  • Reducing the average time to receive cash from our customers
  • Reducing the amount of debt the company needs to write off
  • Ensuring customer queries are dealt with in a timely manner

What will I bring to the role?

  • Positivity
  • A desire to do things right
  • Target driven
  • Not afraid to get stuck in
  • Pro active
  • Friendly
  • Takes responsibility for the role and flourishes on targets and KPI’s
  • Customer focused
  • Takes pride in the work and the team
  • Credit control experience not necessarily needed if you have all (or some) of the above attributes

If you would like a confidential conversation about this opportunity please feel free to get in touch - we would love to hear from you.

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