Head of UX Design
Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud, and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services.
Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty. We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.
What makes the UKFast difference is simple. It’s all about our people and our culture. We are dedicated to our customers, to the ongoing training, development, and support of our team, and to making it fun every day. Our in-house training facility is widely accredited – e.g. we are the only managed service provider in the UK to also be an accredited AWS training centre.
2020 is turning into a transformational year for our business with a large investment from the leading mid-market private equity firm Inflexion. Many exciting projects are either already underway or soon will be. Integral to our plans is the complete rebuild of the UKFast website, including the re-full imagining of the UKFast brand proposition.
As a result we currently have a truly exciting opportunity for a senior UX Designer to join and help lead our brand new Web team - playing a pivotal role in delivering a world class website that will set new standards in our industry around impact, conversion, information, and customer interaction efficiency.
As part of a highly skilled multi-disciplinary team product team the Head of UX Design will be responsible for transforming UKFast’s online presence starting with a brand new website giving the right person the opportunity to have a truly transformative impact on our business.
We are looking for a candidate that thrives in a lean, collaborative and fast paced environment – a design leader who obsesses about the customer and goes above and beyond to ensure their designs and useful, usable and delightful. Continuous improvement and innovation through team collaboration should be second nature to you as should your constant search to improve how you and we do things.
Alongside the Product Director the Head of UX Design will establish agile ways of working, utilizing research and user testing to ensure products meet the needs of our customers. You will implement hypothesis driven development prioritizing features based on business potential and test hypotheses, to ensure the right investment decisions are made. Working with the team you will develop launch plans to ensure products are delivered to programme and agreed specification.
This is a unique opportunity for the right talented candidate to have a truly transformational impact on our business. It will be a genuinely career-defining role.
What you will bring
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