Head of Data and Insights

We are UKFast.

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

The Opportunity

UKFast is currently looking for a Head of Data and Insights to drive our team of analysts and BI developers in serving high quality insight to the business, and help push UKFast’s broader objectives to improve the quality and architecture of its data.

Our Data & Insights team is responsible for working collaboratively with stakeholders across business to identify and define questions which need data-driven answers, and designing and building reports to provide those answers in a timely, accurate way. It also performs bespoke, one-off analyses as required to support key decisions.

The business functions you will engage with include:

  • Sales & Leads

  • Account management

  • Marketing

  • Finance

UKFast believe in building powerful, simple, automated, timely MI, to empower our business functions to make great decisions and manage its operations effectively. As part of managing UKFast’s MI, you will coordinate the effort to continuously improve it, with a focus on automation, simplifying and streamlining. You will have the opportunity to decommission and/or replace MI which is sub-optimal for its purpose, and build new MI where new questions arise.

You will also work closely with the Head of Research and Development, and the Chief Technology Officer, to identify opportunities for improvement in UKFast’s data and reporting architecture, and will help drive initiatives to address these.  This can include improving data definitions, the data warehouse architecture, and the data model for UKFast’s Salesforce instance.

You will be joining a team of experienced, highly-driven and friendly colleagues at a time of exponential growth for our organisation. Like us, you should be highly motivated, ambitious and results-driven and looking for an exciting new career and personal journey.

A successful candidate will be passionate about finding insights in data and using visualization and quantitative analysis to answer complex questions, with proven record of leading a team of data professionals to deliver value.The Head of Data and Insights will report to the Chief Financial Officer.

Success in this role will be a genuinely career-defining experience. Your role will be at the heart of the most exciting tech transformation happening in the North West right now. In 5 years’ time you should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.

What you will bring

  • At least 6 years of experience working with data in analytics-focused roles, and 3 years’ experience managing teams

  • The ability to lead a multidisciplinary team of data analysts, BI developers and data engineers to perform high quality work

  • The ability to partner with multiple stakeholders across the business to develop requirements and collaborate to deliver impactful reporting and insight

  • The ability to break down complex business decisions and questions into components and structure analyses to address them

  • A good understanding of working in an agile environment and how software development cycles work

  • An ownership mindset for UKFast’s broader data goals including data quality

  • Strong communication skills (verbal and written) and the ability to engage with internal business and technical teams

  • Technical ability in analytical and visualisation tooling such as PowerBI, Salesforce, SQL, Excel

  • Technical literacy in data engineering and architecture concepts (e.g. databases, warehousing, pipelining, quality), with skills in engineering data pipelines as a strong advantage

  •  [Optional] Experience working in the IT infrastructure industry (or a good understanding of the domain) is a strong advantage

What you will do

  • Act as the team lead for the Data & Insights team within UKFast, running the team’s Agile ceremonies and acting as the coordinating single point of contact for receiving and coordinating MI / analytics requests

  • Support ongoing learning & development of the team and work closely with recruiting to bring in new talent

  • Provide vision, leadership, subject matter depth and execution strength to maintain and deliver the portfolio of MI which drives UKFast’s decision-making and steering processes; continuously improve dashboards in Salesforce and PowerBI, with a strong bias for automation, simplification and streamlining.

  • Engage in and manage strategic initiatives regarding UKFast’s data estate and drive a culture of continuous improvement across UKFast’s data and reporting architecture, including data definitions, the data warehouse, Salesforce data model and automated MI

  • Mentor and manage (via pairing and/or hands-on work) developers to produce high quality MI and data pipelines, leveraging your own technical knowledge

  • Engage with your peers across data, technology/R&D and finance teams to both learn and assist others

  • Make it a fun and rewarding experience for your teams to work with you every day

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