Head of Content Marketing

Over the past two decades, UKFast has grown from a start up to a multi-million-pound business. We are one of the UK’s leading cloud, and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services.  

Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses. We bring together cutting-edge technology with multi-award-winning customer service and support. We have the highest NPS in our industry and we work hard every day to re-earn our customers’ loyalty.  We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.

What makes the UKFast difference is simple. It’s all about our people and our culture. We are dedicated to our customers, to the ongoing training, development, and support of our team, and to making it fun every day. 

The Challenge 

UKFast is looking for an exceptional content marketing professional to help define, develop and execute an outcomes-based content strategy.  Reporting into the CMO, the Head of Content Marketing will play a major role in taking UKFast on an exciting business transformational journey. 

The marketing team is well positioned to significantly contribute to the company’s next phase of growth. Our ultimate success as a business (and marketing team) depends on the development of high-quality content that resonates with our target audience & identified personas - driving engagement and action.  

Our content strategy will form the foundation of our marketing plan and will directly influence and impact our brand strategy, demand generation and customer retention campaigns, our performance marketing and our company website.  This role will act as the glue across these disciplines, ensuring that we drive a consistent, compelling message to our target audiences and one that helps differentiate UKFast from the competition. 

You will lead a team of design and content professionals with scope to further develop this critical function.  You and your team will lead all aspects of content creation across the company, partnering with commercial, technical and product teams to continually assess and raise the bar in terms of content quality. 

It will be important that you leverage data and insight to inform your strategy ensuring that we are delivering the right message to the right audience at the right time.  You will be naturally inquisitive with a desire to understand content metrics and performance, adjusting your plan as required for maximum impact.     

Success in this role will be a genuinely career-defining experience. Your role will be at the heart of the most exciting tech transformation happening in the UK right now. You should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.   

What you will do 

• Own the development and execution of a companywide content marketing strategy that shifts brand perception and generates demand for UKFast products & services
• Build and lead a multi-disciplinary team of copywriters, brand, and communications specialists
• Ensure that our content strategy maps to the full customer journey, from first click through to customer retention
• Ensure that our content is feeding our marketing funnel and driving engagement across multiple channels, driving impact and commercial outcomes
• Work cross-functionally, aligning with the needs of our key stakeholders in Product, Technical and Commercial teams
• Ensure the tight co-ordination of our content strategy across the key marketing disciplines of Brand, Campaigns, Performance Marketing and Web
• Continually track and measure the impact of our content adjusting the plan as required 

What you will bring 

• At least 6-8 years of experience developing and executing a world class content marketing strategy – ideally in the B2B space
• Excellent leadership skills with experience in motivating and developing high performing teams
• An analytical mindset with the ability to translate data and insight into content marketing strategy and direction
• A fail fast mentality and the ability to test, learn, iterate and adjust a marketing strategy
• An outcomes focus – tying marketing execution into business outcomes
• A customer obsession - diving into understanding pain points and turning that understanding into actionable content, putting the customer at the centre of our marketing and content strategy
• The ability to co-ordinate and lead cross-functional teams for maximum benefit
• A deep understanding of the need to develop differentiated content for individual channels e.g. web, long form, short form, video, social, PPC etc.
• Experience managing marketing agencies and third parties, developing a strong partnership model/approach 

Why UKFast

• Birthdays off as an extra paid holiday
• Private health insurance after one years’ service
• Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
• Flexible working and work from home
• Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
• Pearson Vue test centre on-site
• On-site gym
• Games zone with arcade games and retro consoles.
• Free onsite parking
• Table tennis and pool tables        
• Team building experiences
• Weekly virtual quiz nights and team parties
• Volunteer days to help support our community and charity partners
• Active and engaged diversity groups with events and educational sessions arranged regularly