eCommerce Account Manager

eCommerce Account Manager

UKFast

Manchester

Over the past two decades, UKFast has grown from a start up to a multi-million pound business. We are one of the UK’s leading cloud, managed hosting and colocation providers - supplying dedicated server hosting, private and public cloud hosting solutions, and a full range of technical and cybersecurity services.  Dedicated to innovation and providing world-class solutions, we help transform our customers’ businesses, bringing together cutting-edge technology with multi-award-winning customer service and support.  We support a full cross section of UK enterprise, from local businesses and charities, to global manufacturers and retailers, local and central Government, the NHS and the Ministry of Defence.

UKFast are currently looking to add an eCommerce specialist to our ever growing Account Management team and as such, we are searching for a highly driven individual with a strong background in supporting eCommerce customers. We are looking for a commercially astute individual with a strong track record in IT Sales and somebody who loves to build and nurture lasting relationships with customers.

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What’s the role all about?

As an eCommerce Account Manager at UKFast you will be tasked with supporting and growing some of our biggest eCommerce customers. A good understanding of the hosting and cloud industry and a background in IT sales will serve you well as you offer sound advice and a consultative approach to your customers in order to help grow and develop their solutions and their business.

What will my responsibilities be?

  • Maintaining and developing strong relationships with UKFast customers and clients
  • Offering consultative and technical advice in order to upsell relevant UKFast products and services
  • Working with internal teams to ensure outstanding technical support is delivered to customers at all times.
  • Negotiating contract upgrades and renewals
  • Working to exceed monthly revenue targets and KPIs
  • Arranging face to face and video meetings to build on existing relationships.

What skills do I need to have?

  • IT Sales, Cloud or Hosting background.
  • An understanding of the eCommerce landscape including Magneto, Shopify, WooCommerce and wide ecosystem.
  • Experience of selling complex cloud solutions e.g. multi-server.
  • Knowledge of IT Security
  • Basic understanding of Public Cloud.
  • Abilty to create strong relationships with senior leaders and c suite
  • Capable negotiator and ability to create and manage pipeline effectively
  • Able to prioritise, multi-task and work on your own initiative
  • Looking for the opportunity to develop and step up to bigger and greater challenges 

Who are our partners?  

  • UKFast are on the board of advisors for Intel, Citrix and VMWare
  • VMWare Premier Cloud Provider partner -  Launch partner for VMWare’s Project Pacific
  • Global beta testers for HPE and their 3Par arrays – Launch partner for their latest arrays.  
  • Microsoft Gold partner
  • Red Hat Advanced business partner
  • LPI Approved Training Partner
  • Cisco Master Service Provider

What benefits do we offer? 

  • Birthdays off as an extra paid holiday
  • Private health insurance cover after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.

What’s available at our amazing UKFast campus?  

  • Pearson Vue test centre, sit your exams (Microsoft, RHEL, VMWare, Cisco, LPIC) and  qualify in the comfort of our campus.
  • On-site gym
  • Sports clubs such as running, football and netball
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables          
  • Team building experiences
  • Regular quiz nights and LAN parties
  • Family days out and cinema nights
  • Volunteer days to help support our community and charity partners
  • UKFast has an active and engaged LGBTQ community with group events and educational sessions arranged regularly
Do you have a CV?