Customer Service Apprentice

Do you have a passion for providing a 5 star hospitality experience?

Do you love making people smile and building amazing relationships?

Then we have the customer service opportunity for you at UKFast!

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We are on the lookout for a passionate and professional apprentice to join our awarding-winning team!

 As our UKFast Customer Service Apprentice, you will be a key player in providing the best experience possible for clients and guests. First impressions are key to our success so we need someone who is polite, professional and positive in order to make a lasting impression!

Work includes:

  • Providing top class hospitality, which includes greeting visitors, providing drinks, setting up meeting rooms and client lunches.
  • Supporting each member of the UKFast family with a ‘Can Do’ and ‘I Care’ attitude.
  • Using a keen eye for detail to ensure our amazing campus always looks ace!
  • Keeping our team and business safe by gatekeeping and maintaining a high level of security.
  • Responding to business emails and providing outstanding customer care when answering phone calls.
  • Utilising excellent organisational skills when dealing with a high level of daily deliveries and stock.
  • Using a creative and thoughtful approach to helping with fun events such as fancy dress days, bake sales and sports tournaments!

 What we require:

  • A keen interest in learning customer service skills.
  • Previous experience in a similar service orientated environment is desirable.
  • 5 GCSEs at Grade 4/5 (Grade C equivalent) or above including Maths and English (Functional Skills are acceptable).
  • Full clean UK driving licence is desirable.

Skills:

  • Excellent verbal and written communication skills.
  • The ability to multi-task and complete work to the highest standard in a fast-paced environment.
  • Strong organisational skills.
  • Friendly and polite manner at all times.
  • Self-motivated and able to act on initiative during customer interactions.

What benefits are on offer?

  • Award-winning training and education centre with three full-time teachers who help you obtain accreditations, develop and learn
  • On-site gym with steam room – we also have weekly classes such as Boot Camp and Yoga – there is something for everyone
  • Birthdays off as a paid holiday
  • UKFest – our incredible festival with live bands, free food and drink for the entire company, friends and family. The event is described as a mini-Glastonbury with over 1000 attending in 2016
  • Private BUPA healthcare cover after a years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service
  • Pension Scheme with significantly higher matched contributions

 

We also offer these if you’re interested:

  • Regular cinema nights and LAN parties
  • Friends and family open days where people related to the company come over to eat and drink with us at Christmas
  • Referral scheme in which you can earn up to £500 for referring superstars to join the business
  • Family days out to Chester Zoo
  • An extra weeks holiday the year you get married
  • Crèche on site – somewhere to play when your kids come to visit

We’ve got loads more too:

  • Bar! Free drinks on a Friday to end the week
  • Onsite parking
  • Sports clubs such as running, football & netball
  • Table tennis and pool tables – things can get competitive
  • Console gaming area and arcade machines
  • Regular pub quizzes with our very own quiz master - friends and family are also welcome
  • Fresh fruit delivered to the office
  • Team building experiences climbing Snowdon

Performance Incentives

  • We’re big believers in rewarding commitment, so you get £1000 after 5 years with us and an amazing £10,000 bonus after 10 years in the family
  • Top performers achieve VIP parking