Cloud Project Manager

Over the past two decades, we have grown from a start-up to a multi-million-pound business. We are one of the UK’s leading cloud and secure managed hosting providers - supplying dedicated servers, private and public cloud hosting solutions, and a full range of technical, cybersecurity, and DevOps consulting services. We’re moving fast, continuously innovating and having a lot of fun in the process.

We transform our customers’ businesses through robust technology, world-class solution engineering, and multi-award-winning customer service.

We design, build and support thousands of technical solutions every year for a full cross-section of the UK economy, from local businesses and charities to fast-growing eCommerce and financial services businesses, global manufacturers and retailers, local and central Government, the?NHS?and the Ministry of Defence - all seeking new and innovative ways of hosting their IT solutions.

Our business is built entirely around our people and our customers. We invest in our people and work hard to ensure our teams are inspired, motivated and supported. We are customer-obsessive and committed to self-development, hard work and having fun. We believe in everyone bringing their whole self to work as part of our fantastic bunch.

Our in-house training facility is widely accredited. For instance, we are the only managed service provider in the UK to be an accredited AWS training centre.

We care passionately about doing the right thing - for our customers and each other. It’s important to us that UKFast is a diverse, inclusive and socially-conscious employer that contributes positively to our communities and environment. For instance, we have been Carbon neutral for many years.

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The Opportunity

We have a fantastic opportunity for an experienced Project Manager to help execute and deliver a broad range of technically challenging projects and to lead the way in establishing new processes across the project management function at UKFast.

As Project Manager at UKFast, you will be joining a team of highly driven, friendly and caring teammates at a time of exponential growth for our organisation. So, like us, you should be improvement-focused, ambitious, and not just looking for a new job, but an exciting new career and personal journey. You should be comfortable in introducing a project management framework and build on this whilst working with existing and new projects.

At UKFast no two customer projects are ever the same, so you should enjoy variety.  You should feel equally comfortable orchestrating enterprise programmes, through to smaller targeted high-impact customer projects - successfully managing teammates and resources from conception through to completion in each case. Most of the projects that we deliver are a real team effort, so you should be someone who thrives on building close working relationships, drawing on the expertise of a diverse team, and sharing the recognition of successfully delivered projects across those who truly contributed.

You will be working with our customers in bringing to life exciting, technologically-challenging and advanced projects on the largest public cloud platforms in the world, so having a passion for technology is crucial in making this role a success.

Success in this role will be a genuinely career-defining experience. Your role will be at the heart of the most exciting tech transformation happening in the North West right now. In 5 years’ time you should look back at this role as one of the most exciting, impactful, and personally rewarding periods of your professional life.

What you will bring

  • At least 2 years’ experience of project management within technical and/or large complex projects, including working in an agile manner using SCRUM.
  • Relevant project management qualifications.
  • Excellent customer-facing communication skills (Teams, email/phone, internal and external documents).
  • Appropriate self-confidence – working with our customers to resolve any challenges or concerns whilst considering the commercial, reputational and technical implications for both the customer and UKFast.
  • Extreme attention to detail - to ensure that nothing ever slips through the cracks, and that we rigorously adhere to all relevant regulations and compliance requirements.
  • Ability to multi-task on multiple dimensions.
  • Experience producing high-quality customer documentation such as project plans and reports.
  • Appreciation of quality assurance and security (ISO9001, ISO 27001) standards and their application.
  • Relevant experience with at least one cloud technology platform such as AWS, Azure or Google Cloud.
  • An understanding of information security and its importance within UKFast and our customers’ businesses.

What you will do

  • Act as the customer contact during the planning and delivery of each project, responding quickly and effectively to clarifications, change requests and updates.
  • Take responsibility for ensuring that each customer project has an agreed schedule of delivery that meets the customer requirements, compliance and regulatory controls and is adequately resourced.
  • Work with the Technical Director to allocate sufficient resources from within the team, bringing in additional resource from the wider UKFast team where necessary to ensure the project is delivered on time and within budget.
  • Produce and maintain project management plans including the schedules - producing regular reports for customers and internal reports.
  • Identify and manage risks and opportunities associated with each project and work with the management team to mitigate or manage them.
  • Represent UKFast on customer project review calls and attend review meetings with our customers.
  • Apply (and ensure others do) the procedures and processes outlined in the company ISO9001, ISO 27001 and the project management procedures.
  • Manage the project acceptance phase with customers, including acceptance testing, test to requirements traceability, project handover meetings and calls.
  • Ensure the project management tools are appropriate and effective - identifying areas for improvement.
  • Work with the security and compliance team to ensure project delivery is undertaken in compliance with company procedures and any relevant regulations.
  • Work with the Service Director to move new projects and customers into support, ensuring that everything is ready for the customer and the support team that is necessary to deliver the agreed levels of support.

 

Why UKFast

  • Birthdays off as an extra paid holiday
  • Private health insurance after one years’ service
  • Full paid maternity leave for first 16 weeks and full paid paternity leave for 2 weeks after two years' service.
  • Flexible working and work from home
  • Award-winning training and education centre with four full-time teachers to help you obtain accreditations, develop and learn.
  • Pearson Vue test centre on-site
  • On-site gym
  • Games zone with arcade games and retro consoles.
  • Free onsite parking
  • Table tennis and pool tables        
  • Team building experiences
  • Weekly virtual quiz nights and team parties
  • Volunteer days to help support our community and charity partners
  • Active and engaged diversity groups with events and educational sessions arranged regularly
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