Client Services Manager
UKFast is one of the UK’s leading cloud, managed hosting and colocation providers, supplying dedicated server hosting, critical application hosting, and cloud hosting solutions. We fully-own, manage and operate our carbon and carrier-neutral data centre complex, which offers over 30,000sq ft of enterprise-grade facilities for collocating your IT equipment.
Over the past two decades, UKFast has grown from a two-person start up to a multi-million pound business. Dedicated to continuous innovation and providing world-class solutions, we transform our customers businesses by using cutting-edge technology combined with incredible connectivity and award winning customer service and support.
The primary focus of a service manager is to ensure we are delivering high quality service to our Enterprise client base at all times by supporting both the Account Management and Support teams in delivering the SLA to our customers as a minimum. Service managers also play a key role in businesses change process being part of the Change Authority Board (CAB).
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What are my responsibilities?
What are the requirements?
As part of an ever growing team opportunities to progress would include moving up to a Senior Enterprise Server Manager role whom which work in supporting the Platinum Enterprise clients, or you could look to progress to become a Service Management Team Leader. For either of these opportunities you would need to meet the following criteria:
What challenges may I fact in this role?
As part of this job role you will need to be highly organised and be able to prioritise work efficiently as requirements will come in from both client side and also internally.
As you are in a primarily client facing role you will need to be confident in your own abilities to handle a wide range of customer requests and issues. You will be required to deal with high pressure situations when responding to incidents, complaints and projects which need to have a quick turnaround. Occasionally you may deal with challenging customers, you must be able to remain patient, level headed and ensure you act professionally in these scenarios to help the client resolve their issue.
As part of the Change Authority Board, you must be confident in challenging technical leaders on their requested changes in order to ensure that at all times the business chase for the change out ways any risks associated and that the customer’s voice is always represented in any decision.
As part of the role you will be expected to work the standard office hours of 09:00 to 17:30 Monday to Thursday & 08:00 to 17:00 Fridays. There may be occasions start times and finishes may vary dependent upon client’s needs and to be able to attend meetings.
Our facilities and perks: