eCloud Flex Pricing Calculator
eCloud Flex Support
We're passionate about delivering first class customer service and hassle-free support to all UKFast customers, and our industry leading certified engineers are dedicated to helping your get the most from eCloud Flex. With four tiers available you can choose a support level that's right for you, from general advice and online support, to a dedicated Account Manager on hand 24/7/365.
Basic
What is it?
Support for infrastructure issues and general advice.
Support Type
Online business hours support via MyUKFast
API Support
-
SLA
-
Account Management
-
Developer
What is it?
We're there when you need us, from infrastructure issues to help getting up and running with APIs.
Support Type
Online 24/7 support via MyUKFast
API Support
API integration advice
SLA
24 hour SLA*
Account Management
-
Business
What is it?
Part of the team, like anyone else in your business just pick up the phone we're here to help.
Support Type
Online support via MyUKFast. Phone support during office hours.
API Support
API integration advice
SLA
24 hour SLA*
Account Management
Account Management Team
Enterprise
What is it?
Priority assistance and access to senior support engineers and solution architects to get the most out of your solution.
Support Type
24/7 support via MyUKFast and phone
API Support
API integratuon advice and assistance from senior developers.
SLA
15 minute SLA*
Account Management
Dedicated Account Manager
Infrastructure/Solution Planning with Solution Architects