Alexa metrics

Your NPS Score: Stay First-Class For Your Customers

18.4.2018 by Jenn Granger

Ever had an experience with a company that’s left you fuming? Kept on hold for two hours until someone cut off your call? Sales assistant abandoned you in the bread aisle? Ooh, it gets my blood boiling just thinking about it! But it’s good to know you’re not alone. According to Zendesk, 82% of customers have left a company because of a bad experience. How is works The actual score is the difference – positive or negative – between the percentage of customers who would recommend a company to someone else, and the percentage that would not. So that means: NPS…

Backup A Minute

2.6.2017 by Al McCloud

We’ve been talking about backup a lot in the past few years. At one point, we even blogged about the amount of squirrels causing data loss around the world. The fact that this number is higher than zero is mind-blowing.…

Sound Your GDPR Alarm

27.4.2017 by Alice Cullen

Since the introduction of the Data Protection Directive (DPD) in 1995, European member states have faced inconsistencies in their personal data protection standards. In the fourth of our series of General Data Protection Regulation (GDPR) blogs we’re discussing changes to…

How Might Data Protection Law Impact your Business in 2017?

2.2.2017 by Guest

In 2016 the General Data Protection Regulation (GDPR) became EU law, giving businesses throughout the EU and beyond two years to comply or face substantial fines of upwards of €10m. However, since April 2016 there have been several seismic shifts in…

How Accurate Were Our 2016 Predictions? Episode 5

26.1.2017 by Guest

Technology has become integrated – in some form or other – in every aspect of our lives. We’re all connected to one another at all times; from smart phones and wearable tech to how we shop. In the last of…

What Does 2017 Have In Store for IT & technology?

19.1.2017 by Guest

Unless you’ve been safely nestled under a rock or living the castaway dream on a desert island for the last 12 months, you’re likely to be just as shell-shocked by the events of 2016 as we are. There were enough…

How Accurate Were Our 2016 Predictions? Episode 4

12.1.2017 by Guest

A year is a long time in the technology industry, where the pace is set by the best – and fastest – innovators. A little over a year ago we made some predictions about what would happen over the coming…

Making Logistics Work for Your eCommerce Business

10.11.2016 by Guest

Over the last month we’ve been getting great insights from experts on how they achieve eCommerce success during a peak period. In the last of our four-part series, we’re turning to Silentnight’s Phil Turner, to get his expertise on the…

Hot Up on Hosting for Peak Period Success

8.11.2016 by Katherine Kelly

With 86% of buyers now shopping online, us Brits now boast the highest proportion of digital customers in Europe, with digital spending growing by 259% for Black Friday 2015 alone. It’s the old ‘time is money’ chestnut. During a peak period,…

Meeting Customers’ Growing Expectations

3.11.2016 by Guest

As the festive season looms ever-nearer – just 52 days to be precise – savvy shoppers are taking to the internet to seek out thoughtful gifts for their nearest and dearest. We spoke to PushON’s Sam Rutley about how the…