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Sarah UKFast | Account Manager

The Secret of Great Customer Service

26.4.2010 by Lady Penelope

In a customer service or sales environment how do you achieve a call pick-up time of 0.43 seconds? Or a ticket resolution time of 8 minutes 26 seconds? Or an award for Best Customer Service within your sector? UKFast is working hard to find the answer to this and currently our customer satisfaction rate is 97% positive! Of course, this level of satisfaction is borne out of a combination of the quality of our products and a high level of service.  Whilst service is clearly people driven, our products are also a result of forward-thinking innovative teams. A passionate team…

Passionate People

19.3.2009 by The Brigadier

I am surprised any work gets done at all in UK business. There seems to be more "passion" in the workplace than a Jackie Collins blockbuster, Not that it's all hearts and flowers - it's just the business world certainly…