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Sarah UKFast | Account Manager

Does Your Business Deserve Better Tech Support?

30.5.2019 by Charlotte Greene

With the amount of cloud firms saturating the industry right now, it’s hard to spot the differences and actually decide which is best for you. While the tech can seem very similar across the different hosting options, there’s one thing that sets some providers apart from the rest – outstanding technical support. But what makes great tech support? What should you be looking out for to ensure you’re getting the best support available? Speedy response times While pretty much every company will claim to have 24/7 support lines, how long will it actually take for you to get through to…

The Secret of Great Customer Service

26.4.2010 by Lady Penelope

In a customer service or sales environment how do you achieve a call pick-up time of 0.43 seconds? Or a ticket resolution time of 8 minutes 26 seconds? Or an award for Best Customer Service within your sector? UKFast is…