Alexa metrics

Six Tips for Fantastic Customer Service

5.10.2018 by Jenn Granger

Customer service is one of our passions at UKFast – it’s what made us stand out from the rest when we first began, and is still one of the primary reasons that people choose us today. However, we also know that providing fantastic customer service requires hard work and constant improvement, to ensure that our customers are getting everything they need, when they need it. We believe that every business has the ability to provide a seamless journey for their clients, so, in the spirit of Customer Service Week, we’ve put together our top tips to give your customers the…

The UKFast ‘Supportive Gene’

2.10.2018 by Jenn Granger

Here at UKFast, it’s no secret that we pride ourselves in our ability to be supportive. We call it the ‘supportive gene’ and, as it’s one of our core values, every member of the UKFast family has it. We saw…

Stay in the Loop at UKFast

10.9.2018 by Jenn Granger

Have you ever wanted to finish a large piece of work, only to find your computer doing a necessary update that could take anything from an hour to a quarter of your day? It’s a facepalm situation that could have…

TECH UPDATE: Orchestrator 2 Upgrade Complete

2.8.2018 by Jenn Granger

We always like to keep you up-to-date and well-informed about the new technology and platforms that will really help your business to expand. We’ve just updated our systems to bring you the best tech around including enterprise-grade solutions and brand…

ClearCloud is Flying High

17.7.2018 by Jenn Granger

UKFast is delighted to announce the launch of ClearCloud. Our brand new sister company is here to give your cloud the support it needs to flourish and fly. There’s a buzz of excitement around the UKFast office today as we…

Where Did All The Good Customer Service Go?

6.6.2018 by Jenn Granger

“Press One if you’d like to get through to our customer service department. “Press Two if…” The dreaded robot voice! A new article from ZDNet has just predicted what customer service will look like in 2025: we’re talking AI, Alexa and…