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Sarah UKFast | Account Manager

Why NPS and Customer Feedback Is So Important to UKFast

6.3.2013 by Guest

In a guest post from our Director of Service Chris, we take a look at why our Net Promoter Score is so important and why we always ask ‘how can we do better?’ Feedback from our customers is vital to…

Special Service for a Special Day

12.6.2012 by Guest

Today I had a 9am call with one of our biggest clients. It is a huge time for them and so I made myself available to ensure all questions could be addressed and we could participate in their big week.…

Failing to Prepare is Preparing to Fail

29.9.2011 by Alice Cullen

Today's blog title is a classic quote that I'm certain most people will smile knowingly with. I've been a project manager at a big corporate and I'm currently in the middle of directing a new musical so I know all…

Common Sense Service

17.11.2010 by Darren Taylor

How often do you find yourself saying: "use your common sense". In a world where red tape and bureaucracy is becoming more prevalent, there is a danger that we stifle common sense and innovation. Today, I want to pay tribute…

Social Media Risks for SMBs

5.10.2010 by Lady Penelope

Despite Mark Zuckerberg's social media phenomenon being immortalised on the silver screen this month, the privacy and security concerns of Facebook et al are still the big news. According to a recent study by Panda Security, around a third of…