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Six Tips for Fantastic Customer Service

5.10.2018 by Jenn Granger

Customer service is one of our passions at UKFast – it’s what made us stand out from the rest when we first began, and is still one of the primary reasons that people choose us today. However, we also know that providing fantastic customer service requires hard work and constant improvement, to ensure that our customers are getting everything they need, when they need it. We believe that every business has the ability to provide a seamless journey for their clients, so, in the spirit of Customer Service Week, we’ve put together our top tips to give your customers the…

The UKFast ‘Supportive Gene’

2.10.2018 by Jenn Granger

Here at UKFast, it’s no secret that we pride ourselves in our ability to be supportive. We call it the ‘supportive gene’ and, as it’s one of our core values, every member of the UKFast family has it. We saw…

Where Did All The Good Customer Service Go?

6.6.2018 by Jenn Granger

“Press One if you’d like to get through to our customer service department. “Press Two if…” The dreaded robot voice! A new article from ZDNet has just predicted what customer service will look like in 2025: we’re talking AI, Alexa and…

Best of British

18.5.2018 by Jenn Granger

The sun’s out, the sandals are on and we know you’ve had a relaxing weekend of bunting, jam scones and a bottle of bucks fizz (for the super-refined). However there’s just about time for a quick blog before we clock…

Your NPS Score: Stay First-Class

18.4.2018 by Jenn Granger

Ever had an experience with a company that’s left you fuming? Kept on hold for two hours until someone cut off your call? Sales assistant abandoned you in the bread aisle? Ooh, it gets my blood boiling just thinking about…

Share A Little Love With Your Clients

14.2.2018 by Jenn Granger

We’re all feeling the love today. Some of us are dressing up for a fancy meal out, sneakily wrapping that box of chocs or maybe even hoping to get a card from that special someone. It’s safe to say that…

How Happy are your Customers?

26.5.2017 by Guest

In light of Brexit, the state of customer satisfaction nationwide has continued to improve according to the latest UK Customer Satisfaction Index (UKCSI). The score at the start of the year was 77.8, up 0.8 compared to 2016. This growth…

Fast Fridays – 28th October 2016

28.10.2016 by Jenn Granger

Halloween is mere days away and I hope you're scarily excited! In the meantime, you can catch up with this week’s blog, from the frightfully good sports machines announced for Inspire MCR to finding out the spooky similarity between eCommerce experts…

Making the Most of Metrics

21.3.2016 by Jenn Granger

Customer service is king, and often the difference between a repeat customer and an expletive-filled social media character assassination. This sounds like the most basic of business lessons, but how can you take more of a strategic approach to getting…

Insider Tips on SME Growth

30.11.2015 by Jenn Granger

They say breakfast is the most important meal of the day, and that was never truer than last Friday, when we got ourselves down to the Insider Breakfast for an incredibly productive morning, listening to industry experts share their secrets…