Alexa metrics
Live Chat

Welcome to UKFast, do you have a question? Our hosting experts have the answers.

Chat Now
Sarah UKFast | Account Manager

Considering the Value of Online Surveys

4.9.2007 by Mother Superior

Every year at UKFast we do a customer satisfaction survey and we include the results in our strategies for improvement. Having doubled in growth each year over the last four we now have a very healthy dedicated servers client base. On the eve of each survey the question arises - would this be best conducted online or over the telephone? I spend a lot of time talking about the future of online and the ways the business world is gravitating to the web but for me customer surveys represent one aspect of monitoring that may not successfully move online. If…