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Your NPS Score: Stay First-Class For Your Customers

18.4.2018 by Jenn Granger

Ever had an experience with a company that’s left you fuming? Kept on hold for two hours until someone cut off your call? Sales assistant abandoned you in the bread aisle? Ooh, it gets my blood boiling just thinking about it! But it’s good to know you’re not alone. According to Zendesk, 82% of customers have left a company because of a bad experience. How is works The actual score is the difference – positive or negative – between the percentage of customers who would recommend a company to someone else, and the percentage that would not. So that means: NPS…

The Facts & Stats Behind UKFast’s 0.9% Mean Gender Pay Gap

6.4.2018 by Jenn Granger

Unless you’ve been stranded in a Siberian log cabin recently, you’ll know that this week the news has been taken over by the gender pay gap results. Thousands of companies from across the UK have had their heads down getting…

Share A Little Love With Your Clients

14.2.2018 by Jenn Granger

We’re all feeling the love today. Some of us are dressing up for a fancy meal out, sneakily wrapping that box of chocs or maybe even hoping to get a card from that special someone. It’s safe to say that…

UKFast: Bringing the NHS Community to you

8.2.2018 by Jenn Granger

Tech is growing at an exponential rate. From home and the office, to restaurants and the high street, tech is taking over every industry, making particular strides in healthcare. Technology improves connections and relationships, offering support and value to almost…

Make the Internet a Safer Space for Your Family

6.2.2018 by Jenn Granger

Remember the days you knew you were in trouble if you were sent to bed before Corrie? In 2018, the only way to tell off the kids is to secretly change the Wi-Fi password. While those halcyon analogue days might…

A Seat at the Table

11.4.2017 by Alice Cullen

The digital world is moving at an astonishing pace and the only way to keep up is to learn from one another! That’s why we hold round table debates every month to share with and learn from others. No one…

Ruling the UKFast Roost

21.3.2017 by Penny Piper

The UKFast team has grown from 200 to 350 in the past year; safe to say, we’re pretty used to seeing new faces on Campus. But our newest additions to the UKFast family was something we didn’t eggspect… When our…

Reasons to be Cheerful

20.3.2017 by Penny Piper

Happy Monday everyone! Today is International Day of Happiness – a day for us all to think about what makes us smile and to spread happiness where we can. Well, here at UKFast Campus, we’ve woken up to grey skies…

First Impressions at UKFast

15.3.2017 by Penny Piper

New team member Emma gives us a sneak peek into her findings after her first working week at UKFast. After just a few days at UKFast, I had a revelation – limitation is not in the company’s vocabulary. I was…

What is the Digital Strategy?

14.3.2017 by Penny Piper

Over the past year, the government has thrown UK businesses a fair few curveballs; with Brexit, the GDPR (General Data Protection Regulation) and the Investigatory Powers Act causing changes in operations both short and long term. After we welcomed Minister for…

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