Alexa metrics

Your NPS Score: Stay First-Class For Your Customers

18.4.2018 by Jenn Granger

Ever had an experience with a company that’s left you fuming? Kept on hold for two hours until someone cut off your call? Sales assistant abandoned you in the bread aisle? Ooh, it gets my blood boiling just thinking about it! But it’s good to know you’re not alone. According to Zendesk, 82% of customers have left a company because of a bad experience. How is works The actual score is the difference – positive or negative – between the percentage of customers who would recommend a company to someone else, and the percentage that would not. So that means: NPS…

Paws for thought

20.2.2018 by Jenn Granger

Ever had a tricky deadline or a nightmare client call, when all you really need is a hug? Sometimes there’s nothing better than a puppy cuddle and a wagging tail to set everything right again. At UKFast, we always have…

UKFast: Bringing the NHS Community to you

8.2.2018 by Jenn Granger

Tech is growing at an exponential rate. From home and the office, to restaurants and the high street, tech is taking over every industry, making particular strides in healthcare. Technology improves connections and relationships, offering support and value to almost…

Ruling the UKFast Roost

21.3.2017 by Penny Piper

The UKFast team has grown from 200 to 350 in the past year; safe to say, we’re pretty used to seeing new faces on Campus. But our newest additions to the UKFast family was something we didn’t eggspect… When our…

Reasons to be Cheerful

20.3.2017 by Penny Piper

Happy Monday everyone! Today is International Day of Happiness – a day for us all to think about what makes us smile and to spread happiness where we can. Well, here at UKFast Campus, we’ve woken up to grey skies…

Ahead in the Clouds

17.3.2017 by Penny Piper

We headed down to London this week and were greeted with warm, sunny skies and not a cloud in sight. That much can be said for outdoors at least, but it was a completely different story in the ExCel as…

First Impressions at UKFast

15.3.2017 by Penny Piper

New team member Emma gives us a sneak peek into her findings after her first working week at UKFast. After just a few days at UKFast, I had a revelation – limitation is not in the company’s vocabulary. I was…

What is the Digital Strategy?

14.3.2017 by Penny Piper

Over the past year, the government has thrown UK businesses a fair few curveballs; with Brexit, the GDPR (General Data Protection Regulation) and the Investigatory Powers Act causing changes in operations both short and long term. After we welcomed Minister for…

The Keys to Unlocked

13.3.2017 by Penny Piper

On the 28th March, industry heavyweights including Microsoft, Cisco and Secarma will descend on UKFast Campus for Unlocked Manchester – our new cybersecurity conference. Expect an afternoon of in-depth insights into the world of cybersecurity and cyber-terrorism to make sure…

How IoT Transforms Business

10.3.2017 by Penny Piper

The Internet of Things (IoT) is already transforming our home lives. We can regulate our lighting, heating and sound remotely from a computer or smartphone, meaning we’re connected to what goes on inside our houses even when we’re away from…