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Sarah UKFast | Account Manager

Special Service for a Special Day

12.6.2012 by Guest

Today I had a 9am call with one of our biggest clients. It is a huge time for them and so I made myself available to ensure all questions could be addressed and we could participate in their big week. A huge part of delivering a great service is establishing a great relationship. This involves truly understanding what is important to your client, helping them through the tough times and lifting them up and celebrating the good times. I'd like to illustrate the delivery of this to you from an experience I had last week. Tuesday was our second wedding…

The Secret of Great Customer Service

26.4.2010 by Lady Penelope

In a customer service or sales environment how do you achieve a call pick-up time of 0.43 seconds? Or a ticket resolution time of 8 minutes 26 seconds? Or an award for Best Customer Service within your sector? UKFast is…