Alexa metrics

Six Tips for Fantastic Customer Service

5.10.2018 by Jenn Granger

Customer service is one of our passions at UKFast – it’s what made us stand out from the rest when we first began, and is still one of the primary reasons that people choose us today. However, we also know that providing fantastic customer service requires hard work and constant improvement, to ensure that our customers are getting everything they need, when they need it. We believe that every business has the ability to provide a seamless journey for their clients, so, in the spirit of Customer Service Week, we’ve put together our top tips to give your customers the…

Where Did All The Good Customer Service Go?

6.6.2018 by Jenn Granger

“Press One if you’d like to get through to our customer service department. “Press Two if…” The dreaded robot voice! A new article from ZDNet has just predicted what customer service will look like in 2025: we’re talking AI, Alexa and…