Alexa metrics

Where Did All The Good Customer Service Go?

6.6.2018 by Jenn Granger

“Press One if you’d like to get through to our customer service department. “Press Two if…” The dreaded robot voice! A new article from ZDNet has just predicted what customer service will look like in 2025: we’re talking AI, Alexa and voice assistants at the frontline of our businesses. But how long will this last? It’s so frustrating when you can’t get through to a real live person who can answer your questions, especially when talking about complex infrastructure and cloud products. At UKFast, we do things differently. UKFast has award-winning customer support and we always love to chat to our…