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Sarah UKFast | Account Manager

The UKFast ‘Supportive Gene’

2 October 2018 by Jenn Granger

Here at UKFast, it’s no secret that we pride ourselves in our ability to be supportive. We call it the ‘supportive gene’ and, as it’s one of our core values, every member of the UKFast family has it.

We saw this gene showcased in the UKFast Birthday Blogs we shared with you last week. This supportive gene resonated through each blog, as people reflected on how the team comes together to achieve the best outcome, especially when there’s a problem.

So, since our customers are just as important as our team, we strive to give them the same level of support, whether it’s a typical Monday morning, in the middle of the night or a public holiday.

From the setting up process, to getting to know our clients on a personal level and adapting to fit the needs of their growing businesses, we’re there every step of the way for support and encouragement.

As part of Customer Service Week, we wanted to highlight all the hard work our support team put in throughout the year to keep our customers happy. We know that without support, there would be no UKFast – support is what set us apart in early days and continues to do so today.

Check out this infographic to see our star statistics:

Customer Support InfographicWith more than 82,000 tickets completed, 33,440 support calls answered and 1,825 night shifts later, we are proud to say we try our very best to support our clients (but we keep striving to improve and pursue that +100 NPS score!).

The only thing left to say is a big thank you to all our customers who make UKFast what it is today.

If you want to join our supportive community, speak to a UKFast expert on 0800 231 5917.

Think you’ve got the supportive gene? Find out more about working at UKFast here – we might have just the career for you!

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