“Press One if you’d like to get through to our customer service department.
“Press Two if…”
The dreaded robot voice!
A new article from ZDNet has just predicted what customer service will look like in 2025: we’re talking AI, Alexa and voice assistants at the frontline of our businesses.
But how long will this last? It’s so frustrating when you can’t get through to a real live person who can answer your questions, especially when talking about complex infrastructure and cloud products.
At UKFast, we do things differently. UKFast has award-winning customer support and we always love to chat to our clients first-hand, to make sure they’re happy with both the service they’re providing, as well as our extensive range of products.
So, what makes UKFast’s customer support top-class?
When it comes to UKFast’s eCloud® range, all our products have been built in-house and our engineers are passionate about providing the best-quality products to our customers.
But we go one step further. At UKFast the engineers who built eCloud®, are the ones who answer your calls, meaning you get hi-tech support straight away!
At UKFast, we’re proud of our NPS (Net Promoter Score) score which, as of 2018, is 81.1. It’s wonderful to hear that our customers are happy but it’s just as important to understand how we can improve – something we’re constantly striving to do.
Innovations we’ve introduced to improve our service, thanks to feedback from the UKFast clients, include:
We’re committed to delivering excellent customer service whenever we’re needed, 24/7/365.
Our fantastic support team created the platforms you use. You’ll always get through to a qualified technician, because what better support is there?
Speak to a UKFast eCloud® expert to get ahead in the cloud