According to strategy consultant Nicole Dufft, many businesses aren’t delivering a good enough customer experience – and in a digital day and age customers aren’t shy about taking to social media to complain. Making sure you’re offering a cohesive, positive experience across all customer touchpoints must be a priority for businesses now that customers can have such a direct impact on business earnings. Don’t lose heart though, there are ways of bringing it back.
It’s a big week for Microsoft as the Windows 10 updates are released – including, old-school artistes will be pleased to hear, a revamped version of Paint – as well as new virtual reality headsets, and the company’s first all-in-one desktop, the Surface Studio. The Studio apparently has the thinnest ever LCD touchscreen and a few other nifty features.
Although Stephen Hawking is still convinced Artificial Intelligence will be our downfall, the tech is doing some pretty cool things at the moment, like predicting with freakish accuracy the outcome of human rights cases. While it won’t be able to grasp the nuances of cases in the same way lawyers can, it could still be a useful tool across different disciplines.
I don’t really remember a time before I mostly communicated through emoji and, frankly, I don’t care to, but New York’s Museum of Modern Art seems determined to remind me. It’s taken in some of the 176 original emojis from waaay back in 1999, and they look flippin’ mental.
Have a good one!