The prospect of change is one that scares a great many people, and never more so than when it’s being flung upon you and you feel you have no choice but to react to it. How do you get ahead of the curve so your actions are proactive, not reactive? Can you really innovate in your business ahead of the curve? Absolutely. Tomislav from initforthe explains how.
To innovate, you need to have time to think. To do that, you need your business running effectively, and to do that, your people, your information and your systems need to be running in complete harmony. And there’s the rub. How do you do that when your systems are clunky, you don’t know what information you have or your people are disinterested?
Engage your staff
The systems and the information are actually the last thing to worry about. They’re useless without humans. Systems (right now) can’t think for themselves, and information doesn’t just fall out of trees.
To engage with your people and get them on board, you need to figure out what makes them tick. What do they need to really make their roles effective. People hate admin, and they hate doing things over and over again. Give them a challenge and there are very few who wouldn’t rise to it. You’ll soon discover what you need to put in place.
Ultimately, you want happy staff who want to stay with you for a long time. Why? Because they hold knowledge. The way to achieve that is to make their lives easier, not harder. Systems are excellent at making things efficient, but only if people can use them effectively. Otherwise those same systems can be the most damaging thing in your business.
How do you do all of that? Ask your team. Whatever you do, do not make assumptions. Looking at it top-down is very different from an eyes-on viewpoint.
Simplify your systems
We’re complex beings, but we strive for simplicity. Be that lying on a beach, doing the weekly shop or climbing up a mountain, we’re always looking for the simplest way to achieve our goal.
The same is true of your business processes. The simpler it is, the less there is to go wrong.
We always like to question “why?”; Why is that process there? Why do you need it? This allows you to really dig deep and figure out if it’s a process that’s helping or hindering your business, and in turn simplify those processes that aren’t effective.
When your processes are simple, and your people have helped create them, you’re already 80% of the way there!
Automate your business
We always ask “could you handle more work?” to which of course everybody says yes. Often though, they haven’t considered the implications more work would have on their current processes and systems. What if your people had more time to focus on doing more work and leave the monotonous repetitive tasks to an automated workflow?
Much of the process you’ve identified as being necessary can be automated. For instance, do your clients buy your service at regular intervals? Training, certification, health and safety are just a few of those areas that might require it.
What if they could buy your service easily following an automated workflow and when you’ve undertaken the work, that certificate or follow up report is generated and sent automatically, and the client billed the right amount, all without human input?
Would that save you time and let you get on with the job?
Innovate ahead of the competition
Business innovation means that you’re not doing the same as everyone else. That would put you on a level playing field.
By creating your own tools, your own systems and using the processes you’ve developed that get the best out of your people and your customers, you can stand proud above your competition. You’ll be more efficient, more approachable, and ultimately more effective.
Oh and remember: if it needs instructions, it’s too hard to use. You’re aiming for zero training and zero change management, because only then have you got it right. Yes, that’s right, zero change management, because if your people are engaged, you don’t need to convince them to change.
Initforthe is on a mission to help our clients achieve and exceed their goals through the use of excellent, intuitive software. Our solutions solve problems and bring ideas to life. To find out more, visit https://initforthe.com.