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Sarah UKFast | Account Manager

#BacktoBasics: What is Service Monitoring?

29 October 2013 by Emma Blunt

In the world of IT, service monitoring refers to a system used by hosting providers to check on servers within a network.

The system’s purpose is to ascertain whether each server is online and working as it should be. It’s a great way to get an overview of how effectively solutions are operating. At UKFast, service monitoring checks up on a server every five minutes, sending out an alert if there are three consecutive failures.

PING monitoring 

An example of this function is PING, which is the most commonly used health check for monitoring server functionality. It does this by sending an echo request to a server and waiting for a response. 

An invalid response will prompt it to run subsequent checks at shorter intervals, a mere minute apart. After three consecutive failures, it will then send an alert to both the client and the support team. 

This early warning system means that issues can be resolved before they impact the performance of a solution. 

Advanced monitoring 

For those who want to take a more proactive approach to monitoring their systems, advanced monitoring watches over each key element of a server, including HTTP, FTP and POP3.  

In this way, the support team is able to mitigate any issues before they cause a performance issue for the client. As downtime or latency can cause problems for almost any business, monitoring your service in this way can help ensure your infrastructure stays online when you need it most.  

UKFast monitoring 

UKFast clients can enable monitoring in two ways: by calling up their account manager or simply by logging into their MyUKFast portal and clicking on ‘services’. They can then choose the server they want to monitor and the elements they would like monitoring.

Alerts can be received via email or text, so that our support team can let the relevant users know right away if an issue is detected. This can also include notification of general maintenance work or if there are any network disruptions that may affect your solution. 

Service monitoring gives clients better visibility of their hosted solutions, keeping them in the loop and providing the knowledge to deal with any service interruptions before they happen.  

Learn more about UKFast’s secure, high performance hosting solutions.