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October 2011 Microsoft Security Bulletin Release

13.10.2011 by James Crawshaw

As mentioned in Octobers Advance notification post this month's security bulletin releases are now confirmed to contain 8 bulletins addressing 23 vulnerabilities. The following table shows affected software by bulletin and the likelihood of an Operating System restart being required…

Cracking 11.5bn Passwords Per Second

12.10.2011 by Guest

This is a post from Craig, an online security and data recovery specialist at UKFast. Recently, I have been looking at utilizing Graphics Processing Units (GPUs) to brute force hashes (encrypted passwords). This started just using my standard GPU, which…

Tip #5 Like Birds of a Feather They Go Together – Service and Quality

7.10.2011 by Alice Cullen

Today National Customer Service Week draws to a close and I'd like to share my final service tip "Quality". Quality goes hand in hand with customer service. I have had the pleasure of being responsible for our ISO 9001 certification…

October 2011 Security Bulletin Release Advance Notification

7.10.2011 by James Crawshaw

This 'Patch Tuesday' for October 2011, sees the release of 8 bulletins addressing 23 vulnerabilities. Bulletin Breakdown: 2 bulletins are rated Critical, 6 are Important 6 vulnerabilities can lead to Remote Code Execution 1 vulnerability can lead to Elevation of…

Putting Customer Service at the Heart of a Brand

6.10.2011 by Guest

This is a guest blog post by Dave Chaffey who is CEO and co-founder of Smart Insights, the digital marketing advice site.  He is a  consultant, speaker and author of 5 acclaimed books on digital marketing including Emarketing Excellence and Internet Marketing:…

Tip #4 Define

6.10.2011 by Alice Cullen

Day 4 of National Customer Service Week and I'm surrounded by a buzzing team of super and star themed heroes. Two weeks ago I made it clear to everyone that a fancy dress day in celebration of excellent customer service…

Tip #3 Measure for Pleasure

5.10.2011 by Alice Cullen

Day three of National Customer Service week and the fun continues. Today the voting begins for the service superstars of the year. My tip for the day is to measure service. Measuring is itself a challenge, but the most important…

From the Front Lines

5.10.2011 by Guest

This is a guest post by Mark Ellis. Find out more about Mark by following him on Twitter    Working at the coal face of customer service for many years I have seen examples of the good, the bad and…

Tip #2 Train for the Olympic Games

4.10.2011 by Alice Cullen

Day two of National Customer Service Week. Today’s tip is ‘Training’. My customers are not just our huge client base, but also the people that I am focussed on training and leading each day. To provide Raving Fan service you…

Tip #1 ‘Engaging’ National Customer Service Week

3.10.2011 by Alice Cullen

Today marks the start of National Customer Service Week. This year we have upped the ante at UKFast and there are a host of activities taking place. I am blogging each day with a focus on one of my top…