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The Secret of Great Customer Service

26.4.2010 by Lady Penelope

In a customer service or sales environment how do you achieve a call pick-up time of 0.43 seconds? Or a ticket resolution time of 8 minutes 26 seconds? Or an award for Best Customer Service within your sector? UKFast is working hard to find the answer to this and currently our customer satisfaction rate is 97% positive! Of course, this level of satisfaction is borne out of a combination of the quality of our products and a high level of service.  Whilst service is clearly people driven, our products are also a result of forward-thinking innovative teams. A passionate team…

An Introduction to the MyUKFast Account

21.4.2010 by Lady Penelope

The MyUKFast Account is a control panel available to both clients and non-clients. More than just a client portal to access account details and server information, the MyUKFast account gives exclusive privileges to the UKFast Knowledge Base. From the latest…

Microsoft Release ‘System Center Data Protection Manager 2010’

20.4.2010 by Micro-Clouseau

In a technology refresh of the Data Protection Manager product, Microsoft have released not just updated support for their latest products but also new features and tweaks to existing features that DPM admins will no doubt find useful. Key additions…

MS Office 2010 released!

20.4.2010 by Micro-Clouseau

As previously posted Microsoft's flagship email server product, Exchange 2010, is RTM (released to manufacturing/publicly available). Hence its partner product - the client email application - Outlook 2010 has been eagerly awaited. The Office 2010 beta had been publicly available…

April 2010 Security Bulletin Release

14.4.2010 by Micro-Clouseau

Released on Tuesday 13th April 2010, this month's set of security bulletins from Microsoft to guard against potential vulnerabilities affects Windows, Microsoft Office, and Microsoft Exchange. The 11 security bulletins address 25 vulnerabilities: five rated Critical, five rated Important and…

Google Confirms Faster Sites Rank Higher

13.4.2010 by Dick Branston

Supporting what we have long known at City Tower, Google has followed up comments made by Matt Cutts in November by confirming that site speed is now a ranking factor in its SEO algorithm. According to a blog post published…

April 2010 Security Bulletin Release Advance Notification

9.4.2010 by Micro-Clouseau

This 'Patch Tuesday' - for April 2010 - sees the release of 11 bulletins addressing 25 vulnerabilities in Windows, Microsoft Office, and Microsoft Exchange. The 'Microsoft Security Bulletin Advance Notification for April 2010' page here should be referenced for detailed…