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Your NPS Score: Stay First-Class For Your Customers

18.4.2018 by Jenn Granger

Ever had an experience with a company that’s left you fuming? Kept on hold for two hours until someone cut off your call? Sales assistant abandoned you in the bread aisle? Ooh, it gets my blood boiling just thinking about it! But it’s good to know you’re not alone. According to Zendesk, 82% of customers have left a company because of a bad experience. How is works The actual score is the difference – positive or negative – between the percentage of customers who would recommend a company to someone else, and the percentage that would not. So that means: NPS…

Help! The Robots Took My Job – The Ethics of AI

16.4.2018 by Jenn Granger

If you’ve been keeping on top of the news lately, you’ll know our TV screens and online papers have been whirring away with talk of AI. Artificial Intelligence is a huge leap forward for business, academia, health and indeed technology…

Hanging With The Sheriff

13.4.2018 by Jenn Granger

It’s Friday and it’s time to get our glad-rags on! But we had a very special event earlier this week that gave us another perfect excuse to dress up. On Monday 9th April, the UKFast Training and Education Team was…

On Cloud Nine: The Best Cloud Events of 2018

11.4.2018 by Jenn Granger

This year has been a rip-roaring year so far when it comes to events– our team have been zipping off all over the country, getting the best up-to-date info on the latest innovations. And one topic has been dominating the…

The Facts & Stats Behind UKFast’s 0.9% Mean Gender Pay Gap

6.4.2018 by Jenn Granger

Unless you’ve been stranded in a Siberian log cabin recently, you’ll know that this week the news has been taken over by the gender pay gap results. Thousands of companies from across the UK have had their heads down getting…

Fighting Fit: The 5 Benefits of an Office Gym

6.4.2018 by Jenn Granger

Dumbbells? Check. Running shoes? Check. Free gym for life? Check! Tomorrow, Saturday 7th April, is World Health Day and we’re already flexing our muscles. Many of our team members are massively into health and fitness – if you’re not in…

Stay On Top Of Your Game With Zuppit

5.4.2018 by Jenn Granger

With your eCommerce business up and running, you’ve got a lot on your hands. You’ve got your products and customer base established, you’re handling revenue like a pro (great job, by the way) and that visitor count keeps on ticking…

Taking Control: Who is Using Your Data?

3.4.2018 by Jenn Granger

When did you last give your details away to a stranger? With the recent revelations from Facebook and Cambridge Analytica, we are currently hyper-aware of how our data is shared around the world. When we enter our name, location, age…

10 Things You Didn’t Know About UKFast!

29.3.2018 by Jenn Granger

I don’t know about you, but we’ve got that #FridayFeeling this Thursday! We’re certainly ready for our Bank Holiday Weekend and we hope you are too. UKFast is such a fun place to work and we’re a pretty OK bunch.…

GDPR: Two Months To Go

28.3.2018 by Jenn Granger

Wait, it’s April next week? Where does the time go? Many businesses may well be thinking this as we head off for our Bank Holiday weekend. The deadline to comply with the General Data Protection Regulation (GDPR) is creeping up…